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Education, Awareness, and Phishing, Senior Manager

Job ID R88237 Updated date 11/27/2019 Location Wilmington, Delaware; McLean, Virginia
802 Delaware Avenue (18052), United States of America, Wilmington, Delaware

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Education, Awareness, and Phishing, Senior Manager

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business, and commercial clients. Capital One is one of the nation’s top 10 banks and has one of the most widely recognized brands in America. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company and a great place to work.

If you have a passion for growing cyber education and awareness across the enterprise, you may be a fit for our team.  The Education, Awareness, and Phishing team member is responsible for leading the Enterprise Cyber Education and Awareness Program, as well as the Enterprise Phishing Program.  This role will work closely with Cyber Communications, Learning and Development, and Tech College teams to implement an enterprise-wide education and awareness strategy.

Job Responsibilities

  • Develop cyber awareness and recap articles for enterprise consumption

  • Partner with Cyber Communications on strategic engagement of the enterprise

  • Develop strategy for ensuring a highly skilled information/cyber security organization

  • Facilitate planning and initiatives for National Cyber Security Awareness Month

  • Facilitate strategy development and implementation for Education, Awareness, and Phishing

  • Lead the execution of the Enterprise Phishing Program, including the development of engagement materials and monthly reporting

  • Coordinate, develop, and review cyber Computer Based Trainings (CBTS)

  • Collaborate and liaise with Learning and Development and Tech College to understand strategy and support enterprise education and awareness activities

  • Gather and prepare monthly education, awareness, and phishing metrics reporting

  • Gather and maintain assessment, audit, and exam evidence

Roles, Skills, and Attributes

  • Excellent written and verbal communication

  • Strong influencing and communication skills and have the ability to facilitate strong partnerships across all stakeholders.

  • Ability to translate technical information across all levels of the organization

  • Facilitation skills and ability to build strong relationships with business stakeholders at peer and higher levels

  • Strong critical thinking and creativity skills

  • Ability to work effectively with a team, delivering high performance and customer satisfaction

  • Ability to work effectively in a professional environment that values open communication

  • Demonstrated personal values aligned with the corporate values

  • Willingness to travel occasionally to support key initiatives and attend events


Basic Qualifications:

  • Bachelor’s degree 

  • At least 3 years of experience in Information Technology or Cyber Security 

  • At least 3 years of experience in education, awareness, or training environments


Preferred Qualifications:

  • 1+ year of experience with Agile

  • 5+ years of experience in Information Security or Cyber experience

  • Familiarity with creative suite (e.g. Adobe Photoshop, Illustrator, Dreamweaver)

  • Familiarity with Tableau

  • Knowledge of phishing and phishing risk

  • Certification: CompTIA Security+


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).