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R126503 Posted 11/01/2021

Digital Designer and Storyteller, Senior Associate - C&O Media

Wilmington , Delaware | Saint Cloud , Minnesota | Richmond , Virginia | McLean , Virginia | Plano , Texas
  • Category Marketing and Communications
  • Experience Sr. Associate
  • Primary Address Wilmington, Delaware

Overview

802 Delaware Avenue (18052), United States of America, Wilmington, Delaware

Digital Designer and Storyteller, Senior Associate - C&O Media

Digital Designer and Storyteller, Senior Associate - C&O Media

We're doing amazing things across Market Channels and Retail Operations (C&O) and continue to make progress on our Banking Reimagined strategy—we're offering our Customers compelling, unassailable products (360 is everywhere!), we're creating a differentiated digital experience (top-rated app, amazing Ambassador tools such as APEX), we're progressing on our location strategy (we now have 44 Cafés across the country!), our Ambassadors are delivering our brand experience across the footprint regardless of whether a Customer is in a Branch or Café (they’re here to assist and support our Customers and Communities—NOT sell), and we're telling our story to the nation (Jeremy has become a household name).

We, the Media Team, provide simple, compelling, engaging communications and multimedia experiences, and resources that empower our Branch and Café Ambassadors with the knowledge they need to help our Customers succeed. We do this with dedication to the Ambassador, creation of a consistent and legendary Customer experience, well-managed curation, and inclusive sharing of knowledge so Ambassadors feel supported, connected and included. We’ve spent the entirety of 2021 delivering on timely and critical communications to support Branch and Café Ambassadors in navigating the changing environment, while also using metric-based analysis and empathy research to streamline processes and optimize our communications channels and multimedia experiences to meet the needs of Ambassadors and Leaders, as well as market our channels and the Media Team brand. In 2022, we’re expanding our communications channels and resources offerings to support the Private Banking Team in the same spirit of collaboration, style, grace, and above all, FUN! 

As a Digital Designer and Storyteller, you’ll be part of a smart, creative and talented team responsible for bringing narratives to life in multimedia and crafting and writing effective narratives that inform, compel and deliver excellence to our Private Bankers and Ambassadors. You’ll play a key role in delivering rich multimedia experiences to engage, support and connect with Ambassadors and Private Bankers day to day via video, web, graphic design and branding, UI/UX design, and/or creative consultation. In this position, you’ll contribute immediately through web design, development and support, including the 2021 migration of all our web pages from the Jive platform to LumApps; graphic design and branding projects; and producing, directing and editing videos for our weekly video production Reel Moments (previously MX Moments), all while strengthening your collaboration and influencing best practices.

We’re seeking a creative, articulate, dedicated, disciplined, thoughtful multimedia professional who excels in a team environment. This person will have excellent written and verbal communication skills, attention to detail, and the ability to adapt to change quickly. The ability to influence across and up is key to success in this position, as you’ll be collaborating with various partners across all of Retail Bank on a day-to-day basis. This is an excellent opportunity to continue your career in the field of design and multimedia communications.

The ideal candidate is a master of their craft, a versatile designer and multimedia storyteller who is highly proficient technically and fully embraces the digital mindset. The candidate will also have a portfolio of at least five samples of their multimedia work for review to show you can create equally compelling and effective web experiences, logos, and graphics, as well as video productions. Do these desired experience and skill set descriptors of our ideal candidate sound like you?

  • You have deep-seated knowledge in web coding languages such as HTML and Javascript, experience hosting web code in platforms like Amazon Web Services (AWS) and GitHub, are in tune with current web design styles and standards, and possess proven skills in UI/UX design. You preach the importance of form and function working together to create the best user experience/product. 

  • You see brand standards as essential to your ability to produce effective, engaging and impactful designs/products and you have the ability to brand and promote products, information and strategies tonally through aesthetic design.

  • You’ve got a strong portfolio in graphic design that shows how you’re always on the cutting edge of new design trends and are a master at producing striking, effective graphic designs that are fresh, impactful and on-brand. 

  • You’re astute in video production, filming and editing techniques and know how to bring a story to life beyond the standard interview style videos. You excel at telling stories in a clear, concise and creative way using formats like Instagram- and TikTok-style videos, commercial, marketing and promotional videos, and event recaps/story videos.

  • You’re an idea incubator who enjoys ideating with others and chasing leads for great stories to tell and news to share. You empower and inspire other designers on the team by sharing your work and seeking feedback, recognizing collaboration and feedback help make a product even better and stimulate more ideas.

  • You thrive on juggling multiple deliverables while delivering great results. You’re self-organized, efficient and well-managed, so you can focus the majority of your time and energy on your craft.

  • You take pride in your work. We may work in the “home office,” but the Branch, Café and Private Banking resources and environment are a direct result of our dedication.  Anything short of great is unacceptable.

  • You’re a team player. 5 o’clock watchers need not apply. We balance our workloads and have a great time with each other, however we have lofty goals that can’t tell time. “That’s not my job” is not in our vocabulary. We’re always in each other’s corner.  We strive for a delicate balance of play, purpose and home life fulfillment. 

  • You plan ahead. We want you to be able to see what’s coming our way while being flexible and adaptive. We only look backwards to learn; otherwise we’re looking to the future. Our decisions are rooted in strategic analysis with a flavor for innovation.

Your day-to-day may look like:

  • Designing, developing and maintaining intranet sites and graphic assets applying Capital One and C&O brand standards across all projects to ensure high-quality production value

    • Creating visual layouts for internal Pulse pages, e.g. wireframes

    • Building/coding web pages in HTML and Javascript

    • Creating digital and visual assets such as logos, banners, Google Slides templates, etc.

  • Supporting video production and execution leveraging well-managed tools

    • Working with clients to establish video intent and storyline

    • Writing creative briefs, scripts, storyboards

    • Organizing the production

    • Coordinating filming

    • Editing videos

    • Partnering with external film crews and editors

  • Serving as a multimedia generalist supporting design needs across channels and platforms

    • Providing direction conceptually for design and aesthetic approach for outputs

    • Lending design skills to miscellaneous design projects as assigned, including email layout, event invites, etc.

    • Collaborating with internal stakeholders and subject matter experts, copywriters, project owners to create stories through digital methods

    • Working in tandem with other designers and copywriters for multi-channel/platform projects and deliverables

    • Managing updates/additions to web content throughout the lifecycle of a project: working closely with the content team and department stakeholders

  • Participating in and employing Agile practices, as well as good organization, time management and communication skills

Basic Qualifications:

  • High School Diploma, GED, or Equivalent Certification

  • At least 3 years experience in Adobe Creative Cloud programs; including but not limited to Photoshop and Illustrator

  • At least 3 years experience in web design using HTML and Javascript

  • At least 1 year of experience in video production and editing in Adobe Premiere

  • At least 1 year of experience with GSuite

  • At least 1 year of experience in UI/UX design

Preferred Qualifications:

  • Bachelor's in Computer Science, Web Design, Graphic Design or related field

  • At least 5 years of work experience in web, logo, and graphic design

  • At least 3 years of work experience in video production and editing in Adobe Premiere

  • At least 3 years experience with GSuite

  • At least 3 years of experience in UI/UX design

  • At least 1 year of experience developing web pages in LumApps

  • At least 1 year of experience formatting and laying out online articles

  • At least 1 year of experience building designs/templates for Slides presentations

  • At least 1 year of experience working with Agile methodologies


No agencies please

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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