Sr. Client StrategistApply now Job ID R91006 Updated date 01/24/2020 Location Vienna, Virginia; Richmond, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Client Services Strategist:
You’re a trusted marketing consultant at heart. You have a passion for building deep partnerships with a diverse set of clients and concepting strategic marketing proposals founded in data, insights, industry knowledge and best practices to meet business goals. You can identify and understand client needs and work strategically with other marketing experts to provide thoughtful solutions that deliver measurable results. You’re familiar with a variety of different marketing disciplines - from digital marketing channels, to content marketing, to out of home or event activations. And you’re looking for a new role where you can use your passion for marketing and partnerships to be part of something bigger - to help others.
As a Client Services Strategist on the Talent Marketing team, you’ll be responsible for creating and activating marketing strategies on behalf of our Recruiting leaders that generate quality applications for roles at Capital One. You’ll develop relationships directly with recruiting leadership, while acting as a trusted Talent Marketing consultant. You’ll be their primary point of contact - managing expectations, objectives and timelines. You’ll lead strategic planning, pitch campaigns and manage approvals. You’ll communicate campaign performance, as well as industry insights and thought leadership, and you’ll work on a highly collaborative team where you help educate key stakeholders across the enterprise.
What we’re looking for:
A strategic consultant with demonstrated experience managing mid-size client accounts who can easily cultivate partnerships with key Recruiting partners and business leaders
A skilled marketing practitioner who provides thought leadership on marketing strategies, shares best practices, and delivers innovative solutions to drive leads and promote our talent brand
A collaborator who can effectively work with internal marketing counterparts to holistically build strategies and plan campaigns, while also aligning across the organization with key stakeholders to drive collaboration, integration and shared accountability
A storyteller who sees data as an incredibly powerful tool for connecting people with performance, who has a strong focus on measurement, and who can glean insights from data to develop deep performance recommendations
You’ll love your job the most if you:
Have a positive yet practical attitude – if we called your colleagues, they’d gush over how much they love working with you
Build credible and trusting relationships in a dynamic environment with a broad range of colleagues, stakeholders, and business partners
Effectively manage and grow client relationships through meetings and presentations, leading strategy sessions, seeking regular client feedback, delivering campaign results analysis and strategic recommendations
Have a clear understanding of marketing channels, proven experience concepting marketing strategies to deliver to business goals and ability to gain buy-in from client partners
Engage clients in forward-looking program planning, surfacing new marketing ideas and tactics to drive growth
Leverage data to inform decisions and connect others with campaign performance
Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working, communicating and delivering
Bachelor’s degree or military experience
At least 3 years client relationship management
At least 2 years marketing experience at an agency or client side
1+ year of experience in financial services or other highly regulated industry
3+ years paid advertising strategy experience
3+ years at a national brand or advertising agency
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).