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Sr. Business Manager - Servicing Platforms

Location Vienna, Virginia
Job ID R103216 Updated date 11/20/2020
Towers Crescent (12066), United States of America, Vienna, Virginia

Sr. Business Manager - Servicing Platforms

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you’ll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

The role will be responsible for Business Analysis oversight for all of the enterprise servicing platforms, which empower a combined 52 million customers each month to manage their financial lives digitally.  In addition, this role will partner closely with Data Science  and Engineering to influence machine learning and AI strategies. 

Specific responsibilities include, but are not limited to:

  • Strategic leadership: Develop business strategies that will drive growth, adoption, and Associate success for Capital One’s Servicing Platforms

  • Business ownership: Have accountability in shaping how Servicing Platforms drive value for Capital One. Strategic planning with a 6-9 month horizon, articulating how platform capabilities drive value through operational efficiencies

  • Leadership: Manage and develop a team of analysts, coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

  • Execution: Partner with Product leadership and coordinate across the lines of business to manage and sequence delivery of business value and execute against the product strategy. 

  • Partnership: Work closely with colleagues across Capital One, including Product, Engineering, Data Science, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

The successful candidate will display the following characteristics:

  • Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic & risk management

  • Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

  • Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

  • Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

  • Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

  • Track record of thriving in a fast-paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

  • Bachelor’s Degree

  • At least 2 years of experience in quantitative analysis

  • At least 2 years of experience in qualitative analysis

  • At least 1 year of experience in people management

  • At least 1 year of experience in project management

Preferred Qualifications:

  • Master’s Degree

  • 5+ years of experience in quantitative analysis

  • 5+ years of experience in qualitative analysis

  • 2+ years of experience in people management

  • 2+ years of experience in product development

  • 2+ years of experience in financial modeling

  • 2+ years of experience in economic forecasting

  • 2+ years of experience in project management

  • 2+ years of experience in working with platforms and ML


 

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.