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Senior Manager, Chief of Staff-Payments and Identity

Location: Vienna, Virginia; Richmond, Virginia
Job ID R110201 Updated date 05/04/2021
Towers Crescent (12066), United States of America, Vienna, Virginia

Senior Manager, Chief of Staff-Payments and Identity

The Payments & Identity organization is part of Capital One's Enterprise Products & Platforms team. We aim to better enable teams for success by pursuing opportunities at the intersection of Payments & Identity. Our team deliver innovations from inception to scaled development that drive increased spend, reduce expenses, and test new product opportunities. 

We're seeking a Chief of Staff who is highly organized and emotionally intelligent to work with our leadership team to drive strategic planning efforts, establish operational excellence, keep a pulse on healthy morale and engagement, and ensure key business priorities are successfully planned and executed.

Key Responsibilities:

  • Assist in the management of the leadership team strategy including owning the agenda for regular leadership and organizational meetings 

  • Drive Strategic Planning sessions including regular Objective & Key Results (OKRs) creation and scoring

  • Develop materials to be used in sharing the team’s vision with stakeholders, including senior management

  • Coordinate with finance and recruiting on budget planning and hiring strategy

  • Support HR in their talent efforts including performance management, people leadership, recruiting, succession planning, learning & development, and diversity, inclusion, and belonging

  • Ensure clear alignment & ownership of metrics to OKRs

  • Keep the organization focused on key priorities through effective business metrics reviews & maintain high standard for clear business metric reporting

  • Engage with key partners across the organization to ‘connect the dots’ across leaders & teams

  • Directly drive special projects as needed

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 5 years of experience managing projects, processes or programs

  • At least 3 years of experience writing communications or developing presentations for audiences that include corporate intranet, department associates, technology executives, Board of Directors and regulators


Preferred Qualifications:

  • Bachelor’s Degree in Science, Engineering or Computers

  • 10+ years of experience in Managing IT projects

  • 7+ years of experience in Project Management OR 7+ years of experience in Process Management

  • 7+ years of presentation development experience

  • 5+ years of experience in IT development or 5+ years of experience in IT support


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.