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Senior Director, Technology--Delivery Experience

Job ID R76302 Updated date 05/20/2019 Location Vienna, Virginia
Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Director, Technology--Delivery Experience

As a member of the Technology team at Capital One, you will drive transformation of our open source and software delivery practices as part of the Delivery Experience organization. You will work with smart and passionate people to deliver results that have a direct impact on the company’s performance. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.


  • Bring a combined focus on developer experience and highly effective risk management to our Software Development Lifecycle (SDLC) and Open Source management

  • Evolve the SDLC to reflect our Agile and DevOps best practices and CI/CD capabilities:  modernizing and automating risk mitigation practices

  • Lead the Open Source Office:  redesigning consumption and contribution processes, evaluating candidates for open source publication, managing Capital One’s OS community engagement

  • Act as a highly functioning change agent and leader for the organization to effectively spot the need for change and/or lead the implementation efforts

  • Provide development/effectiveness engagements with business area leadership on software development practices, processes and oversight

  • Understand the relationship between engineering, product management, and risk management functions within a corporate environment

The successful candidate will:

  • Thrive in a dynamic, fast-paced environment and seamlessly manages multiple priorities

  • Think strategically, understands the big picture but is also able to execute flawlessly with close attention to detail

  • Have experience managing highly-visible projects which require the ability to manage cross-functional team members, remove obstacles, and influence appropriately

  • Build strong relationships, influences across levels and functions, and delivers great results through others

  • Ask the tough questions and challenges the status quo

  • Solve complex problems and drives action across the organization

  • Model the right behaviors for the team and helps create a shared sense of leadership and accountability within the team

  • Navigate easily between technology and business topics and has a strong understanding of major technology trends

  • Have a burning desire to learn and grow


Basic Qualifications:

  • Bachelor’s Degree or Military experience

  • At least 7 years of experience in Project or Process management

  • At least 4 years of experience in software delivery

  • At least 4 years of experience managing executive stakeholders across different business functions

Preferred Qualifications:

  • Master’s Degree

  • 10+ years of experience in Managing IT projects

  • 10+ years of experience in Process, Project or Portfolio Management

  • 5+ years of Technology Risk Management or Technology Control Compliance

  • 5+ years of experience with Agile Delivery

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).