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Senior Director - Software Engineering Conversational Messaging Platform

Job ID R62497 Updated date 12/05/2018 Location Vienna, Virginia
Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Director - Software Engineering Conversational Messaging Platform

Sr. Director Software Engineering, Conversational Messaging Platform

Job Description

Do you want to work for a tech company that writes its own code, develops its own software, and builds its own products? We experiment and innovate leveraging the latest technologies, engineer breakthrough customer experiences, and bring simplicity and humanity to banking. We make a difference for 65 million customers.

At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious and ask “what if?”.  Capital One started as an information strategy company that specialized in credit cards, and we have become one of the most impactful and disruptive players in the industry. We have grown to see ourselves as a technology company in consumer finance, with great opportunities for software engineers who want to build innovative applications to give users smarter ways to save, transact, borrow and invest their money, as we seek to disrupt the industry again.

The Role

As a Capital One Director of Software Engineering, you'll be a leader in crafting the strategy for our conversational messaging platform, comprising our internally built chatbot, Eno, along with our skills on Alexa and Cortana.  This position is for a dynamic and strategic leader who can join teams that are already performing and start making a difference from day one.

You will provide technology leadership, with guiding architectural and design decisions. You must be able to provide career coaching and support for team members to develop their technical, business, and professional skills. You’ll be able to identify and remove impediments, while successfully driving towards key initiatives. Building and maintaining strong relationships, earning and maintaining confidence with both customers and business leaders are critically important responsibilities.

Key Responsibilities

  • Partner with Technology, Product, & Design leaders to develop and execute Capital One’s conversational messaging strategy

  • Partner with our machine learning engineering team to evolve Eno’s capabilities

  • Partner with Product leaders to develop next generation messaging capabilities for Capital One customers

  • Build and lead high-performing agile teams

The Ideal Candidate must have:

  • A track record of creating technology strategies and structuring them in a way for successful implementation

  • The ability to identify, develop and maintain a highly resilient architecture that is geo-redundant

  • Experience in building, maintaining, and motivating high performing teams

  • Build partnerships across the enterprise and with product teams

  • Knowledge of the latest messaging tools, methodologies, and technologies and a passion to say on top of tech trends

  • The ability to negotiate and influence across the enterprise

Basic Qualifications

  • Bachelor’s Degree

  • At least 7 years of experience in Software Engineering practices

  • At least 7 years of experience in People Management

  • At least 5 years of experience with Cloud, Microservices, Architecture or APIs

Preferred Qualifications

  • Master’s Degree or MBA

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).