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Manager, Product Manager - Digital Customer Experience

Location: Vienna, Virginia

Job ID R92572

Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

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Benefits

Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare FSA
    Dependent Care FSA
    Health and Wellness Programs

  • 401(k) / Retirement Plans

    Employer Matching

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Adoption Cost Benefit
    Maternity and Paternity Leave
    Back Up Child Care

  • Work/Life Balance

    Holidays
    Sick Days
    Paid time off
    Flex- time

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Associate Spotlights

  • The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.

    – Emma S., Product Manager

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Responsibilities

Job ID R92572 Updated date 02/16/2020
Recruiting: VA - Vienna, United States of America, Vienna, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Product Manager - Digital Customer Experience

Job Description

Our Product Managers help us bring ingenuity, simplicity, and humanity to banking. They lead teams of designers, engineers, data scientists and analysts to define product strategy and develop, launch, and enhance products and services that drive our business forward.

General Responsibilities:

At Capital One, we’re looking for a few self-driven technologists to work as Product Managers in our Enterprise Services product group. To fit in, you have to be jazzed about delivering amazingly simple experiences that make life easier for our customers. You’ll also need to be equally comfortable talking to techies in our sprint teams as you are communicating with our analytically minded, stuffy bankers. (One day, we’ll get them in jeans too…)

Things that might tip us off if you’re not the right person for this position:

- You think Square is just a geometric shape

- Rasberry Pi looks misspelled

- You have an aversion to denim

- A mobile wallet is your money running away from you

- Thinking about your money gives you hives

Here’s what you’ll need to be successful:

  • Are highly collaborative with the ability to work effectively across a matrixed organization and drive consensus among key stakeholders

  • Have an advanced understanding of APIs and technical systems driving the delivery of transactional data products with the ability to build APIs from business intent

  • Enjoy bringing your energy and enthusiasm to solve complex problems

  • Lead road mapping, goal setting, story writing, project execution, A/B testing, and product roll-out strategy using sound business practices

  • Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making
  • Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization cycle
  • Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams
  • Exceptional communication skills
  • Creative problem solver who lives at the intersection of Human, Business and Technology dimensions.  Deep fluency and experience in at least two dimensions and understanding of the third.  
  • Blend of strategic and tactical thinking, creative and analytic reasoning
  • Entrepreneurial ability to identify and prioritize opportunities in highly ambiguous contexts 
  • Collaborative, team player attitude with the ability to navigate and influence the organization. 
  • Experience shipping multiple products across variety of platforms and channels
  • Fluency in human-centered product discovery methods such as design thinking and service design
  • Industry or hobbyist experience with emerging and leading technologies across disciplines (IoT, Machine Learning, Voice interfaces, etc)
  • Track record of defining strategy, creating advocacy/alignment and being accountable for outcomes

Basic Qualifications:

  • Bachelor’s Degree or military experience
  • At least 3 years in digital product management

Preferred Qualifications:

  • Master’s degree in Business, Marketing, Computer Science or Engineering
  • 2+ years experience in Banking Services
  • 2+ years of experience in Financial Services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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