Design Education Program Lead
Experience Sr. Manager
Primary Address Vienna, Virginia
OverviewTowers Crescent (12066), United States of America, Vienna, VirginiaDesign Education Program Lead
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Within Capital One’s design team, the Experience Strategy group seeks a Design Education Lead to craft the strategy and curriculum for bringing Design Education to our 600+ design associates and our partners, both internal and external. Experience Strategy is a small, horizontal team of about 30 designers who serve our broader design team working across all parts of Capital One’s business. Our mission is to define and drive universal practices in service of advancing our maturity as a design organization and empowering our teams to deliver their best work. And we need your help to ensure that our designers and partners have access to learning that will elevate their work and Capital One’s design acumen!
As our Design Education Program Lead you will use your design expertise to help identify the design education needs of various audiences including designers, product and tech partners and more. You’ll coordinate with our Line of Business Design Teams and our Enterprise Learning & Development (ELD) Teams to identify education opportunities and ensure all design learning is consistent with our standards and philosophy. You’ll create learning experiences in partnership with ELD and have opportunities to facilitate and lead training for a variety of audiences.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Strategy & Planning
Engaging in portfolio prioritization and guiding the design education strategy for the Experience Design organization
Managing through shifting priorities to provide clear direction and input
Advocating for our customers (Experience Designers, Capital One Associates and Senior Leadership) through human-centered design methods, ensuring strategy addresses their needs
Embracing and advocating for an experience mindset - this is as important to the work as the results
Discovery & Delivery
Identify Design Education needs across audiences
Craft and maintain a Design Education ecosystem that ensures learners have access to training when they need it
Collaborate with Enterprise Learning & Development to create learning experiences for our Design Standards and Processes
Facilitate Workshops and Training experiences to elevate design acumen across Capital One
Lead & Develop Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating others
Guiding team members and facilitating strategy, research, alignment, and analysis
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
At least 8 years of experience in a learning development or design role such as Design Management, Design Strategy, Research, or UX/UI design
At least 3 years of experience in training facilitation or in curriculum design
Experience in a horizontal role supporting internal teams
Experience in workforce development
Experience managing multiple programs of work
Familiarity with agile principles, project management methodologies and tools
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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