Content Designer (Senior Associate)
Experience Sr. Associate
Primary Address Vienna, Virginia
OverviewTowers Crescent (12066), United States of America, Vienna, VirginiaContent Designer (Senior Associate)
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique in which we honor diversity of thought, create a culture of belonging and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn and change banking for good, we would love to hear from you.
Our Enterprise Experience Products and Platforms (XP2) team builds products and platforms that inspire through integrated, personal and delightful digital experiences that our customers and associates use in their day-to-day lives.
We’re looking for a content designer to join our growing content design team within XP2. You might call yourself a content strategist, UX writer, information architect, product writer or something else. No matter the title, you’re a problem solver and systems thinker steeped in how language and communication shapes the way we move through and interact with the world.
This is an individual contributor role that reports directly into a senior content design leader. You’ll embed deeply into top-priority initiatives, leading or co-leading work alongside your design teammates and partners from product, tech, operations, engineering, marketing and legal. You’ll also play a key role in supporting and contributing to our design system. Come help us shape our products, the evolution of our content team and the larger community of content designers at Capital One.
Please note: Content designers at Capital One focus on product content design and UX. We are passionate about crafting effective customer conversations and shaping the direction of our user experience by giving content a voice in the design process. This is not a content marketing, blogging, social media or communications role.
We’re looking for
An excellent writer. Your partners rely on you to translate complex concepts into clear, concise and natural language that resonates with your audience. You have a firm grasp of the rules of grammar and keep the AP Stylebook at your fingertips.
A UX practitioner. You understand human-centered design thinking, UX best practices and the importance of advocating for the user throughout the design process.
A collaborator. You enjoy—and excel at—fostering strong, collaborative working relationships with a variety of stakeholders.
A strong communicator. You can effectively explain and advocate for your design decisions with an audience of product partners and other stakeholders.
A quick study. In the enterprise, we cover a lot of territory, so you need to be able to get up to speed quickly and pivot easily based on changing requirements and priorities.
What you’ll do
Collaborate & Connect
Embed deeply into top-priority initiatives, working as part of a multidisciplinary team
Collaborate daily with fellow designers and product and tech partners to uncover customer and business needs and then co-create intuitive and engaging digital solutions—from conception to launch
Craft elegantly simplistic, consistent customer experiences through the combination of language, information architecture, design system components and interaction patterns
Actively participate in and contribute to our content team rituals like peer reviews and meetups among content folks across the company—all of which promote a culture of giving and receiving feedback, encourage rapid exploration, allow us to share tools and frameworks, and leverage our collective experience to elevate the work and help each other grow as designers
Discover & Deliver
Work with researchers to deeply understand our customers and the problems we’re trying to solve
Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs
Translate complex ideas into clear, inclusive, user-centered content that evolves and enhances our product experiences
Write clear, easy-to-understand and natural language messaging for a variety of in-product, data-driven customer experiences—ensuring consistency across channels
Champion style guidelines and content frameworks that reinforce consistency across our experiences; contribute new style guidelines and writing patterns when gaps arise
At least 2 years of experience writing and designing content, ideally for web and mobile experiences
At least 2 years of experience with User Experience design
At least 2 years of experience with Data Visualization
At least 2 years of experience using UI design tools
At least 1 year of experience with prototyping tools
UX writing and communication experience
Experience working as part of a multidisciplinary product design team
Experience working with and contributing to an established design system
Experience crafting content within design tools such as Figma
Strong presentation skills and experience sharing strategic rationale with partners and stakeholders
Experience creating content for cross-channel experiences
Bachelor’s or Master’s degree in a design or related field
At least 2 years of experience working with Enterprise teams
At least 2 years of agency experience
Experience working in highly technical spaces
Experience working closely with developers, data scientists, and/or data analysts
At least 1 year of experience with Design Thinking, Lean UX, or similar framework that focuses on defining user needs early
Experience with illustration and storyboarding
Your content design portfolio
Demonstrates your ability to write clear, concise and engaging content that uses natural language to achieve its purpose
Showcases end-to-end, strategic thinking—show us your process from discovery to delivery and how you bring the end user into the equation
Highlights your collaboration with multiple stakeholders
Reflects your familiarity with UX best practices, style guidelines and content frameworks
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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