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Systems Support Engineer

Job ID R67468 Updated date 02/08/2019 Location Tysons Corner, Virginia
7900 Westpark Drive (12131), United States of America, Tysons, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Systems Support Engineer

We started Capital One with a simple principle – attract great talent and give them the opportunity to be great.  That strategy has made us the nation’s leading digital bank with more than 65-million customers and 40,000 associates worldwide.

We may look like a bank, but we think and operate like a tech company.  A tech company that writes its own code, develops its own software and builds its own products.  A tech company that experiments and innovates with the latest technologies, engineers’ breakthrough customer experiences, and brings simplicity and humanity to banking.  A tech company that’s changing banking for good.

Great - and always improving – production support strategies are an essential ingredient of our current and future success.  We are actively seeking a talented engineer to work across our governance structure and Technology platforms to evolve recovery and resiliency capabilities.  As a Technology Manager, you will have the opportunity to tackle complex problems while using your expertise to deliver and support our services. 

Candidates must be able to effectively communicate and influence partners vertically and horizontally throughout the organization.  Strong analytical skills, attention to detail, and the ability to integrate into a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:

  • Liaise between governance / regulatory programs and IT personnel

  • Creating and validating processes including governance controls to monitor regulatory compliance of IT systems

  • Identify opportunities for process improvement and build automation services

  • Monitor and test applications for recovery and resiliency performance (business continuity, disaster recovery, operational resiliency)

  • Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance

  • Influence and support new designs, architectures, standards and methods for large-scale distributed systems

  • Influencing resiliency and scalability in production environments in the Amazon Web Services
 and other cloud platforms

  • Designing and producing metrics used to measure application resiliency efficiency and effectiveness

  • Driving process improvements aligned with desired customer outcomes

  • Analyzing, identifying, and correcting data issues with systems used or owned by a department

  • Providing subject matter expertise on processes when representing the department in projects and other meetings

Basic Qualifications: 

  • At least 1 year of experience in system engineering

  • At least 1 year of experience in enterprise support, ITIL practices and principles

  • At least 1 year of experience working in production support teams, software development teams, or network management

Preferred Qualifications:

  • Bachelor’s Degree or Military Experience

  • AWS certification

  • AWS cloud services configuration & administration Chef, Ansible, Puppet or UDeploy Jenkins, Codeship, or Travis experience Restful web/API services support and deployment

  • Network theory including various concepts such as networking protocols (TCP/IP, UDP, ICMP, etc.), MAC addresses, IP packets, DNS, OSI layers, and load balancing.

  • Linux, UNIX, Openstack administration, Python, Ruby, Go, JavaScript development experience NoSQL platforms

  • Splunk, BlueStripe, Zabbix monitoring / alerting

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).