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Diversity and Inclusion Manager

Job ID R34083 Updated date 09/06/2017 Location Toronto, Ontario
North York (93006), Canada, North York,Toronto, Ontario,

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Diversity and Inclusion Manager

You will report directly to the Head of Talent and lead as their “right hand” on all D&I-related initiatives. We’re seeking candidates whose education, perspectives, and experience enable them to provide on-the-ground vision, leadership and counsel on matters of diversity and inclusion, collaborate across functions to create a welcoming and respectful environment that embraces diversity as a dimension of excellence, and promotes a culture of openness and inclusion.

The Diversity & Inclusion Lead will partner with Capital One’s leadership team and the AE for Diversity and Inclusion to develop and implement capital One’s diversity and inclusion strategy.

In this D&I role you will not only be responsible for helping to realize the goals put forward in Capital One’s existing diversity and inclusion strategy, but also for infusing new ideas into future strategies.   

The strategy will foster inclusive leadership; unlock collaboration and innovation; eliminate hidden barriers to success; and empower the firm to attract, retain and advance top talent from underrepresented backgrounds. The end goal is a highly diverse and fully inclusive organization  

Expert knowledge of the principles of employment equity, diversity and inclusion. The D&I lead will partner with key HR Partners to develop, review and implement our 3 year employment equity plan, develop communications and plan training and they will monitor and report on progress to senior leadership.

The incumbent fosters relationships with stakeholders, provides guidance and expertise in promoting a positive working and learning culture that values diversity and fosters equity, fairness, respect, cross-cultural understanding and inclusion.

Required Qualifications •

• Experience in designing and implementing diversity and inclusion programs; • Demonstrated competence in leveraging HR analytics to provide evidence based guidance and advice;

• Familiarity with human resources principles and practices

• The ability to multitask and to project manage initiatives to completion;

• Expert knowledge on diversity and inclusion best practices and programs • Respect for a strict code of confidentiality

• Effective communicator with the ability to foster and promote cooperation and work collaboratively within and across all sites while promoting a diverse work environment.

Desired Qualifications-

Minimum of a (4) four-year degree in Human Resources or a related field, or an equivalent combination of education and experience;

• Minimum of (9) nine-years’ experience in Human Resources, with several years performing diversity and inclusion work;

We offer a very competitive rewards package, a great pension scheme, bonus, generous holiday entitlement and private medical insurance. You can look forward to a host of other benefits including dental care and discounted gym membership.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).