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UX/Service Designer

Job ID R83546 Updated date 09/04/2019 Location San Francisco, California
201 Third Street (61049), United States of America, San Francisco, California

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

UX/Service Designer

As a Service/User Experience Designer on the Integrated Experiences Design Team, you will work closely with other designers, strategists, developers, system architects, product managers, and business stakeholders to practice human-centered experience design that will help transform how our associates work.

About the role:

Designers at Capital One have a passion for solving complex problems. They are human-centered in their approach to design and feel comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an “anything is possible” mindset. They take pride in their work and yet they have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, data scientists, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.

In this role, you will be working closely with Product and Tech partners to strategize, design, and develop associate-facing experiences that will integrate across our ecosystem. Your background in human-centered design will make you an advocate for our internal users as you iterate and test your concepts in a highly collaborative team environment.

A typical day in the life of a UX Designer at Capital One: 

  • Perform design research and create communication tools, such as journey maps, service blueprints, prototypes – whatever tool is right for the task at hand

  • Collaborate with tech leads, product managers, developers, system architects, and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts

  • Build empathy and be an advocate for our customers through participation in human-centered research and design

  • Translate user needs, style guides, and requirements into elegant solutions for complex problems

  • Meet with and have collaborative conversations with people across the org who come at experience design from different angles--like Risk, AI, Brand, Developer Platform, Tools, and more

  • Leverage analytics tools to measure success, present opportunities, and support decision-making

  • Utilize Lean and Agile methodologies

  • Present research findings and design concepts to designers, product and tech partners

  • Be a leader and mentor; you’ll challenge, grow and mentor designers and contribute to fostering a collaborative team spirit

Basic qualifications:

  • Bachelor’s degree in design or related discipline

  • At least 5 years of experience with User Experience design or Service Design processes

  • At least 5 years of experience working with Enterprise teams

  • At least 1 year of experience using Sketch or Figma

  • At least 1 year of experience with prototyping using tools like InVision

  • At least 3 years of experience with Adobe Creative Suite

  • At least 1 year of experience with Design Thinking or Lean UX

Preferred qualifications:

  • Experience managing other designers

  • Experience working closely with developers and system architects

  • A strong understanding of or experience designing with and for data-driven products and services

  • Strong communicator and must be able to present ideas confidently

  • Experience planning and facilitating workshops with cross-functional teams

  • Professional experience with service design / strategic design

  • 2+ years of experience with Data Visualization

  • 7+ years of experience with visual design

  • 2+ years of experience with prototyping and using tools such as InVision

  • 2+ years of agency experience

  • Illustration 

  • Storyboarding 

  • Basic knowledge of HTML/CSS

  • Basic knowledge JavaScript

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).