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Sr. ServiceNow Engineer

Location San Francisco, California; Plano, Texas
Job ID R111592 Updated date 04/29/2021
201 Third Street (61049), United States of America, San Francisco, California

Sr. ServiceNow Engineer

Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs.

What You’ll Do:

Administrate, maintain and support the ServiceNow platform and modules for three workstreams: IT Risk Management, IT Service Management and IT Asset Management which include Incidents, Change, Release, Customized Workflows, Asset and CMDB, Discovery, Knowledge, and Self-Service Portal. 

General Responsibilities:

  • Act as a lead across all aspects of ServiceNow project and solution delivery

  • Configure and deploy new functionality using ServiceNow and related web technologies.

  • Understand business requirements and design solutions using ServiceNow modules and custom apps.

  • Extensive experience designing , developing and configuring workflows.

  • Ensure appropriate SDLC/DevOps process is adhered to when promoting updates through the development/test/production environment.

  • Collaborate with management, business users, developers and various other stakeholders

  • Translate customer requirements to sound technical solutions with focus on “configuration” and  “customization”

  • Create supporting system documentation including requirement documents, design documents and training guides.

  • Work on issues and requests for platform assistance including end-user trouble inquiries, regular maintenance, enhancements, and defect fixes.

  • Develop solutions that require good knowledge of JavaScript and Glide.

  • Integrate and interface service-now with other systems using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.

  • Develop programs using web technologies such as AngularJS, JavaScript, SOAP, REST API, mobile development, Ajax, Jelly, Glide, and jQuery.

  • Work on any other tasks assigned by management

Basic Qualifications:

  • Bachelor’s Degree

  • At least 4 years of experience programming and administering ServiceNow

  • At least 4 years of experience with setup and integration of ServiceNow

  • At least 4 years of experience using web technologies (JavaScript, XML, HTML, AJAX, or CSS)

Preferred Qualifications: 

  • 5+ years of Java development experience

  • 3+ years of ServiceNow development customization experience including screen tailoring, workflow administration, report setup, data imports, LDAP/SSO integration, custom scripting and third-party software integrations.

  • 3+ years experience in all client side and server-side objects of ServiceNow (Client Scripts, Catalog Client Scripts, UI Policy, Catalog UI Policy, BR, Script Include, ACL, Form Design, Form Layout changes, Workflows, UI Action, Ui Context Menu, Transform Maps, configuring DS, writing Email scripts, Email notification, Email Templates, Field Styles, Dynamic Pages, Static Pages)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.