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Spatial Experience Designer

Job ID R87886 Updated date 11/22/2019 Location San Francisco, California
201 Third Street (61049), United States of America, San Francisco, California

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Spatial Experience Designer

About the role

We’re the Market Experience Design team, embedded within the larger Capital One Consumer Bank Design organization. Our team is focused on in-person experiences, reimagining the services and interactions we offer at our bank branches and café spaces. We are a humble but driven team that cares deeply about our customers and our colleagues.

For this role, we're looking for a designer who can bridge the gap between the physical and digital worlds. You'll have the opportunity to work on a wide variety of projects targeted for Capital One cafés and branches. Some examples of projects include creating experiences for our large, interactive screens and designing physical/digital installations to celebrate special occasions, feature product launches, and raise awareness of Capital One’s values.

Some ways you might describe yourself: 


You're known for always having side projects outside of work. You can’t help it. You’re passionate about a lot of different topics and are always looking to learn more. You've probably attended (and won prizes at) hackathons before. 


Your friends and family reach out to you for help with everything... They call on you when their Apple TV isn't mirroring, when the dimmer in their living room doesn't work, when they can't figure out how to move their old photos onto their new phone, and when their cat has a fever. The obscurity of the topic doesn't matter -- they know they can count on you to figure it out. 


You'll think about the team, the product, and the customer as all a part of your own business; it needs a purpose -- whether to solve a problem, entertain, educate, or delight -- and you'll measure its performance against these goals. You don't wait for the next order to be issued. You know how to prioritize efforts, build just enough, and test to learn and iterate.

Strategic Thinker

You don’t believe in making something just because it’s cool. You consider its purpose, its context, and its impact on both the end-to-end user experience and the business. You start with user needs, then round out your perspective with industry research and stakeholder interviews. You design scalable, perennial experiences, not one-offs. You seek opportunities to build the case for where the team needs to move next in order to bring the greatest impact.

Team Player and Project Leader

You’re equal parts individual contributor and project leader. You love getting into the details of the work, but always circle back to make sure the whole team is on board before making big decisions. You’re always looking to develop your skills and happy to mentor others. You understand the importance of building alignment with stakeholders and business partners and have experience doing this in complicated organizations.

Basic Qualifications

  • At least 4 years of experience designing integrated physical and digital experiences

  • At least 4 years of experience within Human-Computer Interaction, Industrial Design, Graphic Design, Interaction Design or Exhibit Design 

Preferred Qualifications

  • Experience in retail or exhibit design

  • At least 4 years of experience launching services and experiences

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).