Overview

Locations: Sales - CA - San Francisco, United States of America, San Francisco, California

Director, Technical Program Management AI/ML- (Remote- Eligible)

At Capital One, we believe that Machine Learning (ML) represents the biggest opportunity in financial services today, and is a chance to revolutionize the industry. Capital One’s commitment to Machine Learning has sponsorship from the CEO, the Board of Directors, and the executive committee of the company. The Machine Learning Experience (MLX) org is at the heart of this effort, and is leading the way in building and delivering platforms, intelligent customer experiences that supercharge responsible ML across Capital One.

As a Director of Technical Program Management (TPM) on Capital One’s Enterprise Data Machine Learning team you will execute on high priority enterprise level initiatives, influence across our organization and drive the implementation of our Machine Learning strategy. Specifically, you will be partnering closely with product, engineering, data scientists and other cross functional teams to create roadmaps, scope programs aligning them with business priorities, define milestones and success metrics, and build scalable, secure, reliable, efficient ML products and platforms. This role will be responsible for big picture thinking, strategic direction, presenting to executive stakeholders, and holding engineering teams accountable for overarching delivery goals.

Our Directors have:

• Strong technical background (ideally building Enterprise-level ML platforms, products or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• Systems thinker, a quantitative approach to problem solving and a collaborative implementer to holistic solutions

• Experienced TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice

• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, data science representatives.

• Deep focus on execution, follow-through, accountability and results

• Exceptional cross-team collaboration, able to work across different functions, organizations, and reporting boundaries to get the job done.

• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners.

Responsibilities:

• Lead a program team focused on the building of enterprise Machine Learning capabilities

• Partner directly with product, engineering and data science functions to align and drive prioritization, and critical decisioning with internal partners and stakeholders to deliver high-impact business outcomes. 

• Use strong technical and business acumen to proactively identify and resolve risks and dependencies that would prevent successful program execution

• Manage program communications with key stakeholders at all levels across the company to enable transparency and timely information sharing

• Demonstrate a proven track record of technical program management, and scale TPM impact across the MLX organization

• Instill a culture of compassion and high performance that reflects our core values

• Hire, groom and grow TPM talent on team

• Build strong relationships and lead through influence with teams across the work. Serve as the connective tissue across functions, business units, bringing teams together to foster collaboration, improve decision-making, and deliver value for customers, end to end.

Capital One is open to hiring a Remote Employee for this opportunity

Basic Qualifications:

• Bachelor’s Degree

• At least 7 years of technical program management experience

• At least 5 years of people management experience in program management

Preferred Qualifications:

• Masters degree

• 10+ years of technical program management experience

• 7+ years of people management experience

• 3+ years of AWS experience

• 3+ years of Machine Learning experience

• PMP, Lean, Agile, or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City: $220,987 - $260,715 for Director, Technical Program Management

Location is San Francisco, California: $234,115 - $276,203 for Director, Technical Program Management

Remote roles in other areas of New York & California, and across Colorado & Washington: $187,301 - $220,973 for Director, Technical Program Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).