Skip Navigation

Sr. Associate - Operations Coach, St. Cloud

Job ID R81458 Updated date 08/23/2019 Location Saint Cloud, Minnesota
Thomas Edison South (74051), United States of America, St Cloud, Minnesota

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Associate - Operations Coach, St. Cloud

Capital One is seeking a passionate Coach to support and coach a team of servicing associates. If you have the drive to deliver a truly amazing customer experience in an ever evolving digital world, then this could be the role for you!  We are looking for a digitally savvy strategic planner & people leader focused on ensuring our multi-channel experience is simple, easy, and outstanding for our customers and associates. 

Here are a few things that may tip us off that you could be perfect for this role:

  • You are extremely passionate and curious about the technology driven work
  • You live to create the best possible customer experience - every customer, every time!
  • You and the leaders on your team view coaching & development as the foundation of success
  • The power of analysis, data and process management gets you excited about solving complex problems & building outstanding operations solutions
  • You truly enjoy working with others at all levels to drive the greatest possible outcomes

This individual will support their team (20-25 Full Time Employees) to meet business objectives and deliver exceptional customer experiences as we continue to expand our offerings.

Basic Qualifications:

  • High School Diploma, GED or Equivalent Certification
  • At least 2 years of experience in People Management
  • At least 2 years of experience in Customer Service

Preferred Qualifications:

  • Bachelor’s Degree
  • 3 + years of experience in People Management
  • 3 + years of experience in Customer Service

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).