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Sr. Associate, Items Processing Coach (Evenings)

Location Saint Cloud, Minnesota
Job ID R96279 Updated date 09/15/2020
Thomas Edison South (74051), United States of America, St Cloud, Minnesota

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Associate, Items Processing Coach (Evenings)

The Items Processing Team Lead will be responsible for leading the St. Cloud Evening Items Processing team of 5 associates in day to day functions and continuous improvement initiatives. Understanding the financial operations and basic process analysis techniques is essential to the success of a person in this role. Additionally, strong leadership, collaboration, ownership and communication skills are necessary for success in this position.

The individual will be specifically responsible for:

  • Leading, coaching and developing team for high performance and success in a dynamically changing environment

  • Engaging associates to create a positive team environment

  • Identifying key process gaps and implementing resolutions on the evening shift of Items Processing while striking a balance between customer experience and various rules and regulations

  • Developing and harboring subject matter expertise in processing of deposits through various channels (branch, ATM, mobile, commercial, lockbox, vault) and inclearing

  • Developing sustainable processes for daily processing of items and controlling risk inherent to the area

  • Developing and improving procedures to ensure efficient functioning of the department and the team

  • Utilizing business process management tools and philosophy to increase quality, eliminate rework, and improve efficiency within the functional areas of the Items Processing team

  • Coordinating and conducting regular process or systemic audits to ensure adherence with SOPs and QA efforts within the organization

  • Act beyond your own role/responsibilities to help the wider team and stakeholders by identifying and implementing solutions that support peers and their goals and strive to improve team performance

  • Developing and sustaining relationships with dependent stakeholders in branch operations, compliance, legal department and other lines of business.Implementing new and standardized processes in collaboration with peers across Consumer Deposit Operations

The ideal candidate will have the:

  • Ability to create process flows and identify potential failure modes in existing and new processes

  • Ability to multitask in a rapidly changing environment while maintaining long-term priorities

  • Ability to differentiate similar processes and identify opportunities for standardization

  • Ability to independently carry-out tasks, make decisions, and integrate thinking with minimal supervision.

Basic Qualifications:

  • High School Diploma, GED, or equivalent certificate

  • At least 2 years of people leadership experience

  • At least 2 years of experience in Bank Operations or Process Management

 Preferred Qualifications:

  • Bachelor's Degree or Military Experience

  • At least 5 years of people leadership experience

  • At least 7 years of experience in Bank Operations or Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).