Fraud Specialist I, Principal Coordinator
Category Risk Management
Experience Principal Coordinator
Primary Address St Cloud, Minnesota
OverviewThomas Edison South (74051), United States of America, St Cloud, MinnesotaFraud Specialist I, Principal Coordinator
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Candidates must live within 100 miles driving distance of our HUB location based in Wilmington, DE or Richmond, VA or St. Cloud, MN to be considered, as there may be some events they are required to come to the office for, such as training.
The Fraud Investigator I is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Deposit Fraud Investigator I will also need to identify and analyze fraud trends and recommend new rules to prevent additional losses.
Investigate accounts to detect and mitigate losses
Analyze statistical data on accounts
Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
Review of accounts to ensure cases are properly reflecting activity for the purpose of required downstream regulatory reporting via Suspicious Activity Reports (SARs)
Respond promptly and professionally to internal and external customers regarding resolution of issues
Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks
Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Participate in special projects as needed
Undertake other projects/duties as assigned by Management
High School Diploma, GED or equivalent certification
At least 2 years of experience in Financial Services, Insurance or Law Enforcement
Bachelor's Degree in Business or Criminal Justice or Military Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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