Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.
Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.
The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.– Emma S., Product Manager
ResponsibilitiesJob ID R77382 Updated date 06/13/2019
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Our team is called Customer Controls, part of the Auth IQ organization, and we’re accountable for enabling amazing customer experiences related to authorizations and own multiple back end platforms to that end. Each day, we are making faster and better decisions on millions of customer transactions through powerful data-driven insights and keeping our customers informed along the way. We need rigorous, business-savvy, and technically-minded product managers to join us on the journey.
We are an Agile organization that’s light on process, but big on value. In this role, you’ll lead a cross-functional Agile team to build and maintain components that support millions of real-time Authorizations decisions per day. You will be accountable for translating high-level business goals into a tactical backlog and guiding your team through weekly sprints. You will need to be adept at developing product road-maps and driving well-managed practices that equip us to easily extend our platforms to new use cases.
As Product Manager, you’ll lead cross-functional teams of product owners, designers, engineers, and business analysts who share your passion and drive for solving human and business problems with technology and data. In this role, you will:
Have a bias to action and a proven track record of delivering minimum viable products and business models to market at rapid speed
Develop new applications and platforms that underpin our customer experience in our agent channel
Drive vision and strategy by leading product/tech discussions and developing business intent, platform roadmaps, and Card customer experiences
Drive product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysis
You should have knowledge of and passion for emerging technologies (AI, Machine Learning, NLP, RPA, API’s, Big Data, Native UI’s) and how they are used to empower business and technology to deliver great products.
Ground assumptions in human centered design with a natural empathy for customers
Lead the design and build of new automation and machine learning solutions that simplify processes for clients and associates.
Stay abreast of new AI technologies that are driving business process simplification across the industry and be the leader in driving that change by partnering and piloting across various business areas.
Partner with the Technology team to bring Product Vision to life and inspire the team by driving design thinking mindset for Product Owners, developers and designers.
Demonstrate a high level of intellectual curiosity and comfort with ambiguity.
Experience working with Agile Methodologies will be critical
Bachelor’s Degree or military experience
At least 3 years of experience in digital product management
Bachelor’s Degree in Computer Science or Engineering
MBA or Master’s degree
3+ years of experience translating business strategy and analysis into consumer facing digital products
2+ years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).