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Technical Writer

Location Richmond, Virginia; Vienna, Virginia
Job ID R105301 Updated date 01/13/2021
West Creek 4 (12074), United States of America, Richmond, Virginia

Technical Writer

Capital One is seeking a technical writer to join the team tasked with documenting the business-critical DevOps tools and the SDLC and security processes that support development work across the enterprise. The work of this team is critical to empowering our internal developers to build reliable, secure products that serve tens of millions of consumers. 


At Capital One, we think big and do big things. We are a Top-10 bank by deposits, a high-tech company, a scientific laboratory, and a nationally-recognized brand (what’s in your wallet?) all rolled into one. Capital One is committed to building great technology, and this is a high-impact role that will help move the business forward. 


The right candidates will have a love of technology, a genuine ability to use language as a tool, and deeply technical experience as a tech writer. They’ll also be strong grammarians who understand how sentence structure and word choice can clarify or obscure meaning. Juggling multiple projects and driving their successful and timely completion is their forte. They welcome technical challenges, and are fanatically focused on great user experience. 


Preferred candidates will have experience in a software development environment and a deep familiarity with the SDLC, a passing acquaintance with one or more programming languages (Java, Python, Ruby, Angular … take your pick), a comfortable working knowledge of command-line interfaces and general file management, configuration, and source control practices, and some experience working in an Agile environment. Ideal candidates will have all of the above PLUS some experience documenting developer-facing tools.


Your job will be to join the team in producing gold-standard technical documentation that smooths the DevOps path for developers as they build and maintain their applications. You will work across teams and technical and product verticals. You’re open to new and modern ways of constructing and delivering content, and maniacally focused on serving user needs. You’re also passionate about quality and ready to do what it takes to achieve it.


Above all, you’re a passionate user advocate who tirelessly champions the requirement that we be of service to our users.


What You’ll Bring:

  • Excellent writing skills: a true facility with the language, a good sense of how to break complex topics into easier-to-understand elements, and a strong ability to teach using the written word. Ability to write tight, easy-to-read guidance that adds nothing extra and leaves nothing out, and reads like a conversation.

  • Strong communication and collaboration skills; ability to achieve consensus, resolve inconsistencies, and keep things moving.

  • Ability to work accurately and completely in a fast-paced environment with tight deadlines and changeable priorities


Basic Qualifications

  • Bachelor’s degree or military experience  

  • At least 3 years of technical writing experience


Preferred Qualifications:

  • 5+ years of technical writing experience

  • 1 year of experience in a financial services industry

  • 1 year of experience working in an Agile environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.