Skip to main content
R128436 Posted 11/22/2021

Technical Product Consultant Team Leader - Director

Richmond , Virginia
  • Category Finance
  • Experience Director
  • Primary Address Richmond, Virginia

Overview

West Creek 5 (12075), United States of America, Richmond, Virginia

Technical Product Consultant Team Leader - Director

The Commercial Card business is on a growth journey, transforming the payables client and supplier experience for middle market companies and expanding Capital One’s market share through national sales and underwriting. We have invested heavily in product technology, national sales capabilities, and operations infrastructure in anticipation of massive multi-year growth in volume.

The Technical Payables Consultant Team Leader role will lead a team of consultants who meet with C-suite prospects and clients to understand their accounts payable processes and systems to influence sales positioning and define implementation requirements, ensuring successful Capital One B2B payment programs. This leader must be able to exhibit a high degree of solutions consulting to draw out client’s needs in an effort to influence change and tailor our solutions more effectively. You also must be an effective collaborator across the business and drive continuous improvement and consistent alignment and execution of your team’s consulting processes. You will also represent the “voice of the customer” in our ongoing product enhancement roadmap.

In this role, sales team members will rely on you and your team’s ability to understand and capture how a prospect uses their ERP “Enterprise Resource Planning” and general tech infrastructure, how they can move data in and out of it, and how our product could integrate to the client’s systems  You will also be responsible for establishing best practices for systems implementations and will serve as Capital One’s knowledge expert and “the source of truth” for our implementation and product partners by designing executable processes to ensure client can achieve full value of program. This role will partner with our sales and onboarding resources, while also working with the Capital One tech resources in creating a positive client experience. 

The ideal candidate for this role understands that there is no “one-size-fits-all” solution for all customers and will consult with our clients’ technical team to determine the best solution to each unique customer set of needs.   This will require consulting on how to set up an account, overall AP process best practices and how to optimize a new payables solution within the client’s IT environment.

To successfully fulfill the responsibilities of the role, you will leverage your team leadership, organizational  collaborative skills to shape and maintain a well managed process of requirements gathering and documentation for the Commercial Card portfolio.

  • Build internal understanding, adaptation and adherence to our team’s process with internal stakeholders, including sales, operations and product

  • Manage the internal process for intake, ensure requirements are delivered with quality and completeness

  • Define and provide deal-level requirements for optimal program delivery

  • Creative and collaborative problem solving with clients and internal partners

  • Influence client change needed at the deal level; influence internal stakeholders to address thematic client card payment solution needs.

  • General understanding of a variety of accounting systems / environments and its data

  • Awareness of various stakeholder needs within accounts payable process

  • Ability to respectfully challenge way of thinking, ask probing questions internally and with clients

At this time, there is no travel, but when it is considered reasonably safe to travel, there may be up to 30% travel to client sites.

Capital One is open to hiring a Remote Employee for this opportunity

Basic Qualifications: 

  • Bachelor’s degree or military experience

  • At least 7 years of previous Card, Treasury Management, Account Management, Technical Integration, or Consulting experience

  • At least 3 years of working with Enterprise Resource Systems (ERP) or Account Payable( AP) systems such as: QuickBooks, Microsoft Dynamics, Sage, Oracle, SAP, NetSuite, Infor, Deltek, Procore, Viewpoint, Yardi, MRI or JD Edwards.

  • At least 4 years of supervisory experience

  • At least 2 year of performing data analytics using Microsoft Excel

Preferred Qualifications: 

  • Master's Degree

  • At least 10 years of previous Card, Treasury Management, Account Management, Technical Integration, or Consulting experience

  • At least 5 years of experience supporting clients on a cloud based platform or implementing clients on a cloud based platform that interacts with a client’s ERP

  • Familiarity of GAAP (Generally Accepted Accounting Principles)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options

Engineering

  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 522 Jobs

Technology

  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 608 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 13 Jobs

Product

  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 341 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 74 Jobs

Cyber

  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 36 Jobs

Design

  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 85 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 196 Jobs

Cafe

  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 22 Jobs

Audit

  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 18 Jobs

Finance

  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 90 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 33 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 25 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 185 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 56 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 14 Jobs

Brand

  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 36 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 22 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 89 Jobs

Operations

  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 84 Jobs

Legal

  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 16 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

*Required Field