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Sr. Manager, Product Management - Channels Product & Platform

Location: McLean, Virginia

Job ID: R105330

Overview

Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

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General Description

Job ID: R105330 Updated date 01/28/2021
McLean 2 (19052), United States of America, McLean, Virginia

Sr. Manager, Product Management - Channels Product & Platform

Our Voice Self-Service team (Interactive Voice Response) is seeking a Product Manager to help build great digital experiences for millions of customers using technologies like Natural Language Processing, Speech Synthesis, and Machine Learning.  Using these technologies, you will be involved in building product strategy to anticipate customer needs.

You'll team with world-class Product Managers, Business Analysts, Designers, and Engineers to collaborate on new product ideas from concept to launch, while also having a direct impact on customer and business objectives. 

 

Here are a few things you can expect to do in this role:

  • Lead product initiatives and customer experience from ideation to roll out

  • Partner with our Tech, Analysts, and Data Science teams to find opportunities to leverage Machine Learning to deliver personalized and contextual experiences for our customers

  • Drive design and objectives with business cases, design thinking, customer feedback, market research, and competitive analysis

  • Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience

  • Work with a cross-functional team to translate customer needs and technology directions into new capabilities and features

  • Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses

  • Contribute to the overall Voice Servicing product vision and strategy and help represent that to stakeholders

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 5 years of experience in digital product management 

Preferred Qualifications:

  • Bachelor's Degree in Computer Science or Engineering

  • MBA or Master's degree

  • 5+ years of experience translating business strategy and analysis into customer facing digital experiences

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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Benefits

Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about benefits.

  • Healthcare

    Medical, Dental, Vision,
    Healthcare FSA, Dependent
    Care FSA, Health and Wellness
    Programs

  • 401(k) /
    Retirement Plans

    Employer Matching

  • Continuing
    Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Adoption Cost Benefit
    Maternity and Paternity Leave
    Back Up Child Care

  • Work/Life Balance

    Holidays, Sick Days,
    Paid time off, Flex-time

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A Look Into Associate Life

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