Skip to main content
R128661 Posted 11/23/2021

Sr. Manager, Network Process Management

Richmond , Virginia | Plano , Texas
  • Category Technology
  • Experience Sr. Manager
  • Primary Address Richmond, Virginia


West Creek 4 (12074), United States of America, Richmond, Virginia

Sr. Manager, Network Process Management

We are looking for an experienced, diligent and dedicated process professional who excels at building an effective and inclusive team.  This person will have excellent communication skills, attention to detail and an ability to adapt to change quickly.  The ability to influence up is key to success in this position.  This is an excellent opportunity to continue your career in the field of Technical Process Management. 


  • Serve as Team Lead and Product Owner over Network ITIL Services Team.

  • Process Management ownership for Change, Asset, Configuration and Vendor Contract Management.

  • Drive modernization/automation of processes through ServiceNow and Network Automation Development Teams.  

  • Develop and maintain operational standards and controls and provide support during audit engagements. 

  • Ensure compliance with departmental and enterprise configuration and change management standards. 

  • Drive the creation of ServiceNow work instructions and training materials in support of ITIL processes. 

  • Maintain Confluence and Departmental Websites and requisite documentation and artifacts including but not limited to standards documentation, operational runbook templates, training materials, and workflow documents.

  • Create and maintain key process indicator metrics reporting leveraging SNOW and Tableau.

  • Department Liaison with Enterprise Technology Change, Config, Asset and Supplier Management Teams.

  • Consult with other technology support groups as needed including Product Engineering Teams as part of problem resolution efforts, ITIL tools and process automation, and network resiliency functions

  • Drive Life Cycle Management efforts for all Network Product Team platforms such as:  Wide Area Network Carrier, Routers, Switches, Wireless, DNS, Firewall, Cyber Defense and Proxy services.

  • This position may require some planned travel.  

Successful candidates will possess: 

  • Significantly demonstrable experience deploying and/or managing ITIL Services in an Enterprise Level environment leveraging ServiceNow with high level understanding of Network and Cloud Platforms.  Examples include Proxies, Firewalls (PaloAlto), DNS, F5 Load Balancers, Aruba wireless solutions, SD-WAN, Cisco routing and switching plus ACI solutions.

  • High degree of proficiency with the ServiceNow Platform.  

  • Some experience and knowledge with scripting, PostGres, Tableau Reporting  and/or automation.

  • Familiarity with Cloud based services and architecture including AWS, Microsoft Azure and GCP. 

  • Familiarity with Agile / DevOps delivery model, industry standard network management tools, and common application traffic flow patterns in multi-tiered applications. 

  • Strong analytical, problem solving, and organizational skills with a high degree of attention to detail. 

  • Ability to work both independently and lead a geographically distributed team. 

  • Ability to balance multiple priorities in a fast-paced, highly collaborative, frequently changing, and sometimes ambiguous environment. 

  • A bias toward action, along with an internal drive for continuous improvement.

  • Excellent written, oral and interpersonal communications skills to:

  • Discuss complex technical process issues with technicians, engineers, and vendors. 

  • Assemble and clearly present process information in a business-like manner to technical personnel. 

  • Lead and facilitate communications within the team, other departments, and external third parties. 

  • Inform and influence management leaders and peers. 

  • This position supports our operational teams and as such, periodic late-night work and participation in an on-call may be required.   

Basic Qualifications: 

  • Bachelor’s Degree or Military Experience

  • At least 2 years of people management or technical leadership experience on a process management team

  • At least 5 years of experience in IT Process Management with Change, Problem, Asset, or Configuration Management

  • At least 1 years of experience in Risk Management

Preferred Qualifications: 

  • Master’s Degree

  • 2+ years of experience in Risk Management

  • 1+ years of Cloud Services experience 

  • 1+ years of experience in Python scripting 

  • 1+ years of database optimization experience with SQL or NoSQL

  • ITIL Managing Professional or Strategic Leader,  Certified Scrum Master, Certified Scrum Product Owner or Project Management Professional Certification

  • AWS Certified Cloud Practitioner

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options


  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 522 Jobs


  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 608 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 13 Jobs


  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 341 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 74 Jobs


  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 36 Jobs


  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 85 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 196 Jobs


  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 22 Jobs


  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 18 Jobs


  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 90 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 33 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 25 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 185 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 56 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 14 Jobs


  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 36 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 22 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 89 Jobs


  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 84 Jobs


  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 16 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Technology, Richmond, Virginia, United StatesRemove
  • Technology, Plano, Texas, United StatesRemove

*Required Field