Sr. Inside Sales Associate, Small Business Card
Experience Sr. Associate
Primary Address Richmond, Virginia
OverviewWest Creek 2 (12072), United States of America, Richmond, VirginiaSr. Inside Sales Associate, Small Business Card
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
At Capital One, we don’t hire people for positions—we hire people to build evolving, fulfilling careers.
Within the Spark Small Business Credit Card Team, we are Small Business Proud! Our Customer Development team works with Small Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Through a consultative approach, we are able to help Small Business Owners optimize the rewards and benefits they receive from their Spark Business Card.
We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business.
What You’ll Do
As a Small Business Sales Consultant (Sr. Inside Sales Associate), you will be assisting small businesses to thrive and to grow the Spark brand in an industry changing way. You will serve as a dedicated point of contact for Small Business SPARK Card Customers assisting them in utilizing SPARK to meet their current and future business needs. The ideal candidate will
Have an entrepreneurial spirit and serve as an advocate for our customers.
Thrive working in a fast paced rapidly changing environment, acquiring and maintaining high levels of product, service and process knowledge.
Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers.
Independent, results-driven, goal-oriented, self-starters will thrive within our organization.
Strong communication and active listening skills
Positive “can-do” attitude and strong work ethic.
Ability to use feedback in a positive way with personal accountability.
Job responsibilities include but are not limited to the following:
Develop portfolio growth strategies for achieving targets
Acquiring new relationships and growing existing relationships
Secure 1st time phone appointments directly with clients & prospects (cold calling)
Engage in phone consultations with small business owners and decision makers, learn about their needs, and recommend next steps to achieve rewards goals
Effectively manage pipeline of clients & prospects
Analyze the small business’s total business spend to identify additional opportunities to leverage the Spark card
Assist the business with incorporating the Spark card into their purchasing platform and bookkeeping software and execute spend conversion plan
Teach customer that their Spark card can be the primary vehicle in their buying cycle, incorporating the Spark card into their purchasing platforms and bookkeeping software
Reinforce the value proposition of the Spark card
Follow up on small business referrals from existing client base
Achieve incremental charge volume targets
Compliant in all client activities and follow up through use of Salesforce.com
At least 3 years of experience growing existing business relationships in an inside sales environment
Bachelor’s Degree or Military experience
5+ years experience growing existing business relationships and acquiring new customers in an inside or outside sales environment
5+ years of experience in an inside or outside sales environment
5+ years of experience meeting a sales metric or sales goal
1+ year of experience working with Small Businesses Customers
1+ year of experience in the financial industry
Strong computer skills, and ability to multitask and navigate web-based tools
Proficiency using Salesforce.com
Proficiency using Microsoft Office (Word, Excel, PowerPoint, Outlook)
Proficiency using Google Suite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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