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Sr. Director, Product - Digital Messaging Platform & Capabilities (Email, SMS, Push)

Richmond,Virginia; Vienna,VA;

Job ID R94741

Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

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Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare FSA
    Dependent Care FSA
    Health and Wellness Programs

  • 401(k) / Retirement Plans

    Employer Matching

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Adoption Cost Benefit
    Maternity and Paternity Leave
    Back Up Child Care

  • Work/Life Balance

    Sick Days
    Paid time off
    Flex- time

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Associate Spotlights

  • The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.

    – Emma S., Product Manager

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Job ID R94741 Updated date 03/18/2020
West Creek 6 (12076), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Director, Product - Digital Messaging Platform & Capabilities (Email, SMS, Push)

Despite the continued expansion and proliferation of new digital communication channels, Email continues to be one of the most engaging and effective channels for businesses to connect with customers and prospects. With over 60 million active email addresses, Capital One has the ability to connect with our customers in a personal, direct, and proactive manner. But we don’t take that capability lightly. Our messages must be personalized, relevant and timely, making it easier for customers to manage their finances and lives.

Capital One is looking for a platform product leader who shares our vision. This Senior Director role will be responsible for developing and delivering a strategic vision to take an at-scale mission critical messaging platform into the future where messaging is proactive, real-time, interactive and contextual. The platform enables business teams within Capital One to send billions of messages to keep customers apprised of their financial information allowing them to get back to the things they love to do.  This leader will have a deep understanding of how platforms deliver value via API interfaces for developers and how to scale platform impact with self-service implementation. This leader will passionately emphasize our internal partners as our customers, and partner with them extensively to build a customer focused strategy and roadmap. 

As a part of the Conversational AI and Messaging leadership team, you will have a significant impact in the team building the products and platforms that enable intelligent messaging and assistance across Capital One. You will span strategy, design, and tech, to identify and develop cutting edge technology to power great customer experiences by continuous optimization.

This job may be a fit if you:

  • Are visionary in anticipating the intersection of technology advancements, customer preferences, and business outcomes

  • Have leveraged machine learning to optimize customer and business outcomes through personalized messaging

  • Obsess over creating amazingly intuitive customer experiences using Human Centered Design techniques

  • Like being on the cutting edge of new technology and can determine which innovations are transformational in achieving delightful customer experiences

  • Can confidently communicate your strategy across large organizations to influence stakeholders to align behind the objectives

  • Have set a customer-focused platform strategy and delivered a self-service messaging platform that has been highly adopted and delivered significant business results

To land this gig, you should have:

  • Deep product development expertise in digital messaging channels such as Email, Text, and Push Notifications

  • Deep understanding of enterprise platforms, APIs, and microservices

  • Exceptional leadership skills and an ability to develop and motivate a large team of product managers

  • Strong analytical abilities to organize and solve for multivariate problems

  • Experience using machine learning techniques to identify and infer complex patterns that create breakthrough innovations

  • Built your deep skill set with several years of digital messaging product management experience

If you are up to the challenge, give us a shout.

Basic Qualifications:

-Bachelor’s Degree or military experience

-At least 8 years building and shipping consumer products and platforms

-At least 5 years of experience managing people

-At least 1 year of Agile Product Management experience


Preferred Qualifications:

-MBA or Master’s degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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