Sr. Associate, Communications - U.S. Card Campaigns
Category Marketing and Communications
Experience Sr. Associate
Primary Address Richmond, Virginia
OverviewWest Creek 1 (12071), United States of America, Richmond, VirginiaSr. Associate, Communications - U.S. Card Campaigns
Are you a strong writer who can clearly communicate big ideas in just a few words? A natural reporter who follows leads to build a compelling story? Do you understand how to connect people to the deeper purpose in the work they do everyday through communications? If so, this role could be for you!
About the Role
We’re seeking a natural storyteller and connector to join the U.S. Card Communications team who will be responsible for delivering engaging and inclusive U.S. Card-wide associate campaign initiatives during some of our most important moments that matter throughout the year. Through a multi-channel approach, you’ll inform and engage associates across the organization, helping them stay connected to our business priorities and feel engaged as part of our inclusive culture. You’ll develop U.S. Card-wide communications plans to support some of our most important narratives, partner closely with key stakeholders to uncover compelling story ideas, deeply understand our associates’ and leaders’ needs by being insights driven, drive change management strategies, produce engaging collateral for our internal communication channels, and more.
To deliver these campaigns, you will partner closely with:
Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms, including a robust video program
Our Executive Communicators to uncover and build out business segment stories that can be elevated into U.S. Card-wide news channels
Numerous U.S. Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them
You will have the opportunity to frequently see your work showcased to an internal audience of more than 20,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel.
Develop and execute associate-focused campaign efforts and strategies for milestone moments that matter throughout the year
Conceive, generate and develop stories aligned with our 2022 U.S. Card key messaging themes to be included in U.S. Card-wide communication channels
Plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates
Contribute to and organize the editorial calendar for U.S. Card-wide communications, strategically allocating and spacing out stories based on theme alignment
Partner closely with all teammates to determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing
Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms, as needed
Outstanding communication and presentation skills, both written and verbal
Experience with project and/or process management
Strong writing and story-telling skills with sound editorial judgment
The ability to distill complex content into clear, concise and engaging communications
Proficient at creating communication cascades within matrixed organizations
Excellent influencing and negotiation skills
Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget
A track record of consistently acting with urgency as needed
Strong customer-orientation and proven track record of collaborative work relationships
Bachelor’s degree or military experience
At least 2 years of experience as a communications specialist or journalist
Bachelor's in Communications, Marketing, English or Journalism
3 years of experience as a communications specialist
1 year of experience in a customer-facing experience role or in financial services
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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