Overview

West Creek 1 (12071), United States of America, Richmond, Virginia

Sr. Associate, Communications - U.S. Card Campaigns

Are you a strong writer who can clearly communicate big ideas in just a few words? A natural reporter who follows leads to build a compelling story? Do you understand how to connect people to the deeper purpose in the work they do everyday through communications? If so, this role could be for you! 

About the Role

We’re seeking a natural storyteller and connector to join the U.S. Card Communications team who will be responsible for delivering engaging and inclusive U.S. Card-wide associate campaign initiatives during some of our most important moments that matter throughout the year. Through a multi-channel approach, you’ll inform and engage associates across the organization, helping them stay connected to our business priorities and feel engaged as part of our inclusive culture. You’ll develop U.S. Card-wide communications plans to support some of our most important narratives, partner closely with key stakeholders to uncover compelling story ideas, deeply understand our associates’ and leaders’ needs by being insights driven, drive change management strategies, produce engaging collateral for our internal communication channels, and more. 

To deliver these campaigns, you will partner closely with: 

• Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms, including a robust video program

• Our Executive Communicators to uncover and build out business segment stories that can be elevated into U.S. Card-wide news channels

• Numerous U.S. Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them 

You will have the opportunity to frequently see your work showcased to an internal audience of more than 20,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel. 

RESPONSIBILITIES

• Develop and execute associate-focused campaign efforts and strategies for milestone moments that matter throughout the year

• Conceive, generate and develop stories aligned with our 2022 U.S. Card key messaging themes to be included in U.S. Card-wide communication channels

• Plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates

• Contribute to and organize the editorial calendar for U.S. Card-wide communications, strategically allocating and spacing out stories based on theme alignment

• Partner closely with all teammates to determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing

• Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms, as needed

REQUIREMENTS

• Outstanding communication and presentation skills, both written and verbal

• Experience with project and/or process management

• Strong writing and story-telling skills with sound editorial judgment

• The ability to distill complex content into clear, concise and engaging communications

• Proficient at creating communication cascades within matrixed organizations

• Excellent influencing and negotiation skills

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

• A track record of consistently acting with urgency as needed

• Strong customer-orientation and proven track record of collaborative work relationships

BASIC QUALIFICATIONS

• Bachelor’s degree or military experience

• At least 2 years of experience as a communications specialist or journalist

PREFERRED QUALIFICATIONS

• Bachelor's in Communications, Marketing, English or Journalism

• 3 years of experience as a communications specialist

• 1 year of experience in a customer-facing experience role or in financial services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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