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R152226 Posted 08/05/2022

Sr. Associate, Central VA Engagement Specialist

Richmond, Virginia
  • Category Finance
  • Experience Sr. Associate
  • Primary Address Richmond, Virginia


West Creek 6 (12076), United States of America, Richmond, Virginia

Sr. Associate, Central VA Engagement Specialist

We seek people with unparalleled talent and the audacity to think that, together, we can change the world.  Our company is filled with makers, doers, and disruptors.  And our current enterprise charge is to make banking more transparent, intuitive, and holistically accessible for everyone.

We are looking for an Engagement Specialist (ES) to implement a socioeconomic mobility focused engagement plan that serves the needs and interests of associates on the Community Impact and Investment (CII) team and support associate engagement in Central VA, Capital One’s largest people center with over 12,000 associates. Engagement Specialists design and execute strategies for associates and executive engagement across the region and support CII reporting for volunteerism and reporting.  Engagement Specialists deliver returns to Capital One and the line of business (LOB) including Community Reinvestment Act (CRA), business development, and reputation. 

Specific role responsibilities include: 

  • Collaborate with market and regional grant maker(s), CII partners and external community partners to determine needs and develop and execute a strategy for associate engagement opportunities to meet engagement and CRA goals aligned to External Affairs (EA) and the LOB objectives

  • Provide, facilitate, source, and support the development and implementation of all engagement programming for Central VA and LOB(s) to advance the community, team and business needs; this includes but is not limited to problem solving with/for internal and external stakeholders, event logistics and ongoing tracking and reporting related to volunteerism and CRA goals

  • Coordinate, participate in, and support market and regional volunteer networks and grants roundtable (where applicable)  or local market equivalent groups that advance and manage individual and team volunteerism

  • In collaboration with internal and external partners, source/steward/facilitate/execute communications and storytelling connected to engagement activities

  • Support, develop, and implement associate engagement programming, fulfillment of partner volunteerism agreements, reporting and market-level recognition plans to ensure high quality associate experiences and to drive volunteer retention

  • Collaborate, support, and execute special projects and/or other duties as assigned that align with CII/EA needs and activities; this may include but is not limited to  grants management, CRA qualifications, qualitative narratives and meeting support 

  • Prepare and train volunteers to deliver and deploy financial education programming and resources in the community 

Candidates will have the following:

  • Outstanding EQ skills, partnership development, networking and relationship management skills and the ability to work with all levels of internal and external stakeholders with an adaptive, growth mindset

  • An authentic, optimistic, fun, forward-leaning, innovative, resilient and collaborative work style

  • Strong verbal and written communication and presentation skills

  • Strong project management skills: outstanding organizational and prioritization skills and the ability to juggle multiple projects and activities with a wide variety and volume of partners while managing change, conflicts and/or shifting priorities

  • Digital adeptness; ability to easily learn and apply research and data to analyze and drive decisions; comfortable with the entire G Suite, databases, social media, and research & productivity apps; experience with CSR software programs such as CyberGrants is a plus

  • Working knowledge of the Community Reinvestment Act and Corporate Social Responsibility

  • Travel up to 10% for team events and partner meetings

If those things up there sound like you, and you can check the box on these things below,  let’s talk. 

Basic Qualifications: 

  • High school diploma, GED or equivalent certification

  • At least 2 years of experience in community relations or volunteer management

Preferred Qualifications: 

  • Bachelor’s degree in a related field

  • Experience sourcing, designing and executing pro bono volunteer projects

  • Track record of creating and successfully leading virtual volunteer events

  • Grantmaking experience

  • Nonprofit or corporate philanthropy work history

  • Experience meeting Community Reinvestment Act goals

  • 3+ years experience in relevant nonprofit or financial services sector

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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