Sr. Associate, ACH Operations Error Resolution at Capital One - US
Skip to main content
R160564 Posted 11/14/2022

Sr. Associate, ACH Operations Error Resolution

Richmond, Virginia | New York, New York | Edina, Minnesota | McLean, Virginia | Plano, Texas | Delaware
  • Category Commercial Banking
  • Experience Sr. Associate
  • Primary Address Richmond, Virginia


West Creek 5 (12075), United States of America, Richmond, Virginia

Sr. Associate, ACH Operations Error Resolution

The ACH Operations team in Enterprise Payments is seeking an experienced, highly motivated process and people manager with excellent communication skills. The ideal candidate will have a strong background in ACH as well as people management, with experience leading multiple teams across different geographical sites. 

This individual needs to enjoy problem solving, collaborating, and cultivating high performing teams. This role will manage teams within ACH Operations handling very distinct functions within the ACH workflow. The individual will work closely with other ACH Operations people managers as well as with partners and stakeholders throughout the organization.  Interested candidates should have a drive to improve processes and mitigate risk, with superior problem-solving skills, strong business judgment and effective written and oral communication skills.

Job Description & Ideal Candidate:

  • Demonstrate strong people leadership skills

  • Effectively lead and manage team(s) across multiple sites, including; New York and Virginia

  • Focus on continuous development of self and team

  • Manage the daily operations of the team(s)  

  • Build a highly engaged and inclusive culture across operational boundaries

  • Build relationships and effectively influence Business Partners (e.g., Treasury Management, Product Management leaders within Capital One Bank) to define and drive process improvements, and partner effectively across other lines of business (e.g. Commercial and Small Business, Retail, Card, Financial Services, etc.)

  • Collaborate to deliver on requirements of industry/regulation standards to critical business processes, including adherence to guidelines and standards that are compliant to Capital One Bank’s governance framework

  • Build and maintain appropriate metrics, quality assurance, and capacity planning to identify and mitigate operational risk exposures and drive process excellence within the business

  • Provide frequent reports and updates to Enterprise Payments leadership including appropriate and timely escalation of issues, SLA misses, regulatory exceptions, etc.  

  • At least 5 years of Banking and/or Financial Services experience, with 3 plus years in a leadership role

  • Working knowledge of ACH network and payments, practices, processes and technologies

  • Prior experience in a regulated banking environment

  • Strong people management skills required to lead teams in geographically dispersed locations

  • Evidence of training and mentoring team members, as well as recruiting top talent

  • Effective negotiation and influencing skills, including strong written and verbal communication skills

  • Ability to analyze organizational and process issues related to ACH operations and identify opportunities to improve efficiency

  • Demonstrated ability to translate enterprise strategies to business specific initiatives

Basic Qualifications:

  • High School Diploma, Bachelor's Degree or Military Experience

  • At least 2 years of Banking and/or Financial Services experience

  • At least 2 years of Operations experience

  • At least 1 year of People Management experience 

Preferred Qualifications

  • At least 1 years of operating with AAP (Accredited ACH Professional) designation

  • Bachelor's Degree or Military Experience

  • At least 3 years of Operations experience

  • At least 2 years of People Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Location is New York City

- $84,417 and $99,593 for Sr. Ops Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

You don't have any pinned jobs right now

Want more jobs like this?

Set a Job Alert

Explore Your Options


  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 614 Jobs


  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 664 Jobs


  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 82 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 26 Jobs


  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 32 Jobs


  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 17 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 160 Jobs


  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 25 Jobs


  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 17 Jobs


  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 47 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 18 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 16 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 69 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 14 Jobs


  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 12 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 30 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 26 Jobs


  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 11 Jobs


  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 10 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Commercial Banking, Delaware, United StatesRemove
  • Commercial Banking, Richmond, Virginia, United StatesRemove
  • Commercial Banking, New York, New York, United StatesRemove
  • Commercial Banking, Edina, Minnesota, United StatesRemove
  • Commercial Banking, McLean, Virginia, United StatesRemove
  • Commercial Banking, Plano, Texas, United StatesRemove

*Required Field