At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The CLO Strategy and Analytics team provides analytics and process engineering across Client Solutions. CLO S&A is responsible for process excellence across supported Commercial processes, including process design, development, deployment, management practices, and improvement.
We are seeking a Senior Associate, Process Management to lead process engineering efforts within the Commercial Bank servicing organization. This role will cover several Closing and Client Servicing processes, working with internal and external partners.
The body of work includes establishment and management of a consolidated portfolio of improvement efforts and backlog.
Key responsibilities included:
Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
Driving changes in the end to end process both for incremental improvement as well as strategic transformation to the destination process
Ensuring all processes meet process management standards, including those for critical business processes
Assessing feasibility and level of effort for process changes required by new products and services and driving implementation when appropriate
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Tracking and resolving process breakdowns
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively collaborate with internal and external partners to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Identifying root causes of risk issues and events to drive process improvements mitigating these risks
Bachelor’s degree or Military Experience
Business Process Manager (BPM) Certification
At least 2 years experience in Process Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).