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Senior Manager, Treasury Management Operations

Job ID R96772 Updated date 05/20/2020 Location Richmond, Virginia
Recruiting: VA - Richmond, United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Manager, Treasury Management Operations

Capital One’s Treasury Management Payables products are aimed at providing security, control, and reconciliation services to our broad customer base. Through our operations and technology, we enable capabilities that empower our users to move money in support of their businesses while preventing fraudulent transactions and accounting defects.  


Position Summary:

Capital One is currently in search for a Senior Manager, Treasury Management; Fulfillment Operations. This individual will be accountable for leading and developing a team of professionals toward executing the day-to-day operations associated with our Payables suite of products.  Payable Operations is responsible for the daily fulfillment of multiple products as well as the management of  risk, efficiency, and operational improvement of them. 


This individual should have a sound understanding of Payable products, operational best practices, risk management and internal controls.  The ideal candidate should be proactive in identifying and shaping business solutions in partnership with business partners; demonstrate process engineering capabilities, develop command of applicable laws and regulations, and oversee the documentation of all operational policies and procedures. In addition to directly leading a team, this position will interface with partners which include Product, Technology, Customer Service, Legal, Risk and Human Resources to drive a well managed organization with high levels of associate engagement.  As a result, this position will require a high level of responsiveness and exceptional communication and organization skills.


Position Accountabilities:

  • Oversees the day-to-day activities associated with the existing Payables product suite, providing oversight and leadership to ensure well managed operational execution.

  • Participates in providing thought leadership and operational insights toward the development of emerging Payable products including implementation and risk mitigation strategies.

  • Provides people leadership that demonstrates Capital One’s mission to Inspire, Empower and Include all associates. Offers guidance and assistance toward associate development, maintains organizational awareness through transparent communication, helps to drive a training agenda and promotes a culture of problem solving.  Is active in evaluating performance and makes recommendations as well as takes appropriate actions regarding personnel decisions. 

  • Examines operational procedures to identify weaknesses in internal controls, and revises policies where appropriate. Provides strong presence in change management activities and forums to represent operational view points.

  • Interacts with internal/external auditors as needed to identify and remediate operational gaps or improvement recommendations. 

  • Able to work independently as well as within team constructs and handle multiple initiatives and deadlines simultaneously in a fast paced environment. Must be well organized with great attention to detail.

  • Ability to build decisions based on industry knowledge and analytical insights.

  • Effective communication skills, including presentation capabilities which influence others toward appropriate results.

  • Excellent partnership competencies, including the ability to work and promote a diverse organizational structure where ideas are promoted and captured broadly.


Basic Qualifications:

  • Bachelor’s degree or Military experience  

  • At least 6 years experience in Banking Operations

  • At least 5 years of Process Management experience

  • At least 2 years of Risk Management experience

  • At least 5 years of People Management experience

Preferred Qualifications:

  • Master’s degree or MBA

  • At least 10 years experience in Banking Operations

  • At least 7 years of Process Management experience

  • At least 5 years of Risk Management experience

  • At least 7 years of People Management experience

  • PMP, Lean, Agile, or Six Sigma Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).