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R123704 Posted 11/04/2021

Senior Manager, Communications - Commercial Technology

Richmond , Virginia | New York , New York | Vienna , Virginia
  • Category Marketing and Communications
  • Experience Sr. Manager
  • Primary Address Richmond, Virginia


West Creek 5 (12075), United States of America, Richmond, Virginia

Senior Manager, Communications - Commercial Technology

Senior Manager, Communications- Commercial Technology

About Commercial 

Commercial Tech is a unique department within Capital One; we’re situated within the Tech Line of Business but work closely with the Commercial Bank to build and maintain the digital platforms that our customers need. Capital One’s Commercial Bank is a top 10 U.S. bank, providing services to clients with annual revenue above $10 million. The Commercial Bank services a $65 billion loan portfolio by cultivating close relationships with more than 6,100 business clients to generate more than $2 billion in annual revenue. 

About the Role

Commercial Technology is looking for a Senior Manager to join the Communications and Associate Engagement team. The ideal candidate will have experience working with senior executives to create inspiring, compelling, and connected communications. The candidate will advise on narratives, messaging, and communications strategies with the goal of driving advocacy across the business for the work in Commercial Tech. We're looking for an amazing writer and storyteller, cross-platform communicator – a true strategic partner who understands how to translate business priorities into engaging, inspiring content and experiences. We are seeking a self-starter with superior written and oral communication skills. This person will have excellent attention to detail, and the ability to adapt to change quickly. Being able to influence through communications in various forms, is key to success in this position.  

What you will do: 

  • Work with members of senior leadership to develop the narrative of the ongoing work in Commercial Tech. 

  • Advise leaders and business partners on messaging, approach, and execution to help them achieve desired business outcomes.

  • Build relationships with Business, Tech, and partner groups to inform and connect on strategic and relevant issues and topics.

  • Support members of the senior leadership team to bring their personal narrative to life through creative storytelling and engaging content.

  • Manage, develop, and maintain the new hire onboarding process, experience, and materials. 

  • Partner with value streams and the business to develop new hire onboarding materials, leveraging Google tools, including Google Slides and Docs.

  • Build and maintain relationships with the Communications team. Be an effective team member, willing to support and deliver when needed. 

To be successful in this role you have:

  • Ability and confidence to influence senior leaders on strategy, messaging, and engagement opportunities.

  • Passion for creative, visual storytelling that translates business strategies into simple yet compelling narratives.

  • Strong business acumen and change management background.

  • Fantastic project management and interpersonal skills.

  • Resourcefulness and self-motivation to independently prioritize shifting workloads.

  • Proven leadership capability and ability to work cross-functionally.

Lastly, Whom You’ll Work With

We are a team of amazing communicators whom executives, leaders, teams, and associates seek out to help them execute on their priorities. We are passionate associate advocates, and that drives everything we touch.

Basic Qualifications:

  • Bachelor’s Degree or Military Experience

  • At least 6 years of experience in communications or marketing

  • At least 4 years of experience using Google Suite 

Preferred Qualifications:

  • Master’s Degree

  • 7+ years of experience in communications or marketing

  • 4+ years of experience in the banking or financial industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

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  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

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Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

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