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R143786 Posted 09/08/2022

Senior Manager, Chief of Staff Team, Operations & Communications

Richmond, Virginia
  • Category Operations
  • Experience Sr. Manager
  • Primary Address Richmond, Virginia


West Creek 7 (12077), United States of America, Richmond, Virginia

Senior Manager, Chief of Staff Team, Operations & Communications

The Legal Department’s Litigation & Employment Team is seeking a dynamic leader who will be responsible for leading the Litigation Operations team and assisting with Chief of Staff responsibilities. No legal expertise is required for this role.

The Litigation & Employment team consists of approximately 100 talented legal professionals who apply their expertise to solve legal problems and help Capital One win. The team manages litigation matters, advises on litigation and employment risks, and executes on all subpoenas served on Capital One. The Litigation Operations team is at the center of the Litigation & Employment team. The Litigation Operations team executes high-impact, high-visibility, centralized functions such as reporting to numerous internal and external stakeholders (e.g., regulators, Board of Directors, external auditors, business partners), system of record management and design, data analysis and quality, critical business process management, governance, well-managed initiatives, and strategic projects to continuously improve the work we do and how we do it. We work to drive efficiencies, collaboration, innovation, and provide outsized value across the organization.

In this role, you will lead the Litigation Operations team, which consists of four individuals. You will be responsible for setting the vision for the team and leading them to execute on impactful goals. You will be a critical connection point between the individual litigation teams, the litigation leadership team, and key stakeholders. In addition to leading the operations team, the individual in this role will also assist with Chief of Staff duties such as communications and team management for the broader Litigation & Employment team. This role will report to the Chief of Staff for the Senior Vice President, Chief Litigation Counsel. 

A successful candidate will be: 

  • An excellent people manager and dynamic leader who creates an inclusive and collaborative culture

  • An exceptional communicator comfortable speaking with senior leadership and internal and external stakeholders 

  • Able to operate in an influential manner and drive consensus across all levels to drive strategic agenda 

  • Able to build strong, trusted relationships and handle sensitive, confidential, and privileged information with discretion 

  • Detail-oriented and a creative problem solver with strong process and project management skills 

  • Highly motivated, self-starter who can work autonomously and independently take initiative while balancing competing priorities and deadlines

  • Able to distill complex content into clear, concise and engaging communications

  • Process-minded, with the ability to anticipate and resolve potential challenges in those processes

  • Adaptable and innovative

  • Able to navigate “white space” or ambiguous situations

The Senior Manager will be responsible for: 

  • Leading an operations team, including setting vision, mission, team goals, and creating collaborative, inclusive, and innovative culture 

  • Primarily overseeing, but also performing, aspects of system management and design, data analysis and quality, designing and executing reporting, team governance, well-managed initiatives, information management and security, and process and project management 

  • Assisting with team management of 100+ person team, including communications, staffing, training, development, engagement, and budget 

  • Assisting with executive support and team culture

  • Assisting with team communication strategy and execution, including writing team communications, setting agendas for team meetings, and building supporting decks

  • Building relationships and collaborating with cross-functional key stakeholders internally and externally 

  • Leading continuous improvement of processes and business practices, with a high bar for excellence 

  • Flexing into opportunities as needed to lead execution of special projects 

  • Developing relationships with direct and extended team members to be able to act as an informed and helpful sounding board and thought partner

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 5 years of project management, process management, or chief of staff experience

  • At least 5 years of analysis, strategy, or communications experience 

  • People management and leadership experience 

Preferred Qualifications:

  • Master’s Degree

  • Project or process management certifications 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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