Skip to main content
R143786 Posted 09/08/2022

Senior Manager, Chief of Staff Team, Operations & Communications

Richmond, Virginia
  • Category Operations
  • Experience Sr. Manager
  • Primary Address Richmond, Virginia

Overview

West Creek 7 (12077), United States of America, Richmond, Virginia

Senior Manager, Chief of Staff Team, Operations & Communications

The Legal Department’s Litigation & Employment Team is seeking a dynamic leader who will be responsible for leading the Litigation Operations team and assisting with Chief of Staff responsibilities. No legal expertise is required for this role.

The Litigation & Employment team consists of approximately 100 talented legal professionals who apply their expertise to solve legal problems and help Capital One win. The team manages litigation matters, advises on litigation and employment risks, and executes on all subpoenas served on Capital One. The Litigation Operations team is at the center of the Litigation & Employment team. The Litigation Operations team executes high-impact, high-visibility, centralized functions such as reporting to numerous internal and external stakeholders (e.g., regulators, Board of Directors, external auditors, business partners), system of record management and design, data analysis and quality, critical business process management, governance, well-managed initiatives, and strategic projects to continuously improve the work we do and how we do it. We work to drive efficiencies, collaboration, innovation, and provide outsized value across the organization.

In this role, you will lead the Litigation Operations team, which consists of four individuals. You will be responsible for setting the vision for the team and leading them to execute on impactful goals. You will be a critical connection point between the individual litigation teams, the litigation leadership team, and key stakeholders. In addition to leading the operations team, the individual in this role will also assist with Chief of Staff duties such as communications and team management for the broader Litigation & Employment team. This role will report to the Chief of Staff for the Senior Vice President, Chief Litigation Counsel. 

A successful candidate will be: 

  • An excellent people manager and dynamic leader who creates an inclusive and collaborative culture

  • An exceptional communicator comfortable speaking with senior leadership and internal and external stakeholders 

  • Able to operate in an influential manner and drive consensus across all levels to drive strategic agenda 

  • Able to build strong, trusted relationships and handle sensitive, confidential, and privileged information with discretion 

  • Detail-oriented and a creative problem solver with strong process and project management skills 

  • Highly motivated, self-starter who can work autonomously and independently take initiative while balancing competing priorities and deadlines

  • Able to distill complex content into clear, concise and engaging communications

  • Process-minded, with the ability to anticipate and resolve potential challenges in those processes

  • Adaptable and innovative

  • Able to navigate “white space” or ambiguous situations

The Senior Manager will be responsible for: 

  • Leading an operations team, including setting vision, mission, team goals, and creating collaborative, inclusive, and innovative culture 

  • Primarily overseeing, but also performing, aspects of system management and design, data analysis and quality, designing and executing reporting, team governance, well-managed initiatives, information management and security, and process and project management 

  • Assisting with team management of 100+ person team, including communications, staffing, training, development, engagement, and budget 

  • Assisting with executive support and team culture

  • Assisting with team communication strategy and execution, including writing team communications, setting agendas for team meetings, and building supporting decks

  • Building relationships and collaborating with cross-functional key stakeholders internally and externally 

  • Leading continuous improvement of processes and business practices, with a high bar for excellence 

  • Flexing into opportunities as needed to lead execution of special projects 

  • Developing relationships with direct and extended team members to be able to act as an informed and helpful sounding board and thought partner

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 5 years of project management, process management, or chief of staff experience

  • At least 5 years of analysis, strategy, or communications experience 

  • People management and leadership experience 

Preferred Qualifications:

  • Master’s Degree

  • Project or process management certifications 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options

Engineering

  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 845 Jobs

Technology

  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 939 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 3 Jobs

Product

  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 202 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 81 Jobs

Cyber

  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 33 Jobs

Design

  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 60 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 203 Jobs

Cafe

  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 35 Jobs

Audit

  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 17 Jobs

Finance

  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 57 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 48 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 17 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 123 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 20 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 1 Jobs

Brand

  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 32 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 41 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 70 Jobs

Operations

  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 46 Jobs

Legal

  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 15 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

*Required Field