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Senior Manager, Associate Relations Investigator

Location Richmond, Virginia; McLean, Virginia; Plano, Texas
Job ID R100112 Updated date 10/02/2020
West Creek 2 (12072), United States of America, Richmond, Virginia

Senior Manager, Associate Relations Investigator

Are you looking for a role leading a team of associates focused on helping the business solve problems? Do you want to have strategic impact and work cross-functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities and with the initiative to make our most important asset - our people - work smoothly.

The Senior Manager, Associate Relations – Investigations Team Lead position leads a team of associates who investigate all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.  The Investigations Team Lead will also conduct and support escalated investigations as needed.


  • Lead a team of Investigators acting as both a coach and subject matter expert

  • Review all investigation reports to ensure all allegations have been addressed and that the investigation was conducted and documented in a thorough and objective manner 

  • Guide Investigators throughout the investigative process, providing coaching and sharing of best practices

  • Tailor development to individual Investigators for them to continue to build their skill set and raise the overall investigative talent of the team

  • Complete Quality Assurance review of a sample of cases each month

  • Partner with other Investigation Team Leads to ensure investigation methodologies are applied consistently across lines of business

  • Serve as a key member of the Associate Relations Investigations Leadership Team, developing and setting strategy for the broader ARI team

  • Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, interpersonal conflict, wrongful termination, etc.

  • Leverage and apply relevant developments in employment law in partnership with Legal

  • Partner with other departments to ensure legal and regulatory compliance while identifying risk intelligent solutions

  • Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner

  • Review departmental case data to identify trends and emerging risks, and recommend action plans for business units to implement

  • Review and provide recommendations on policies and procedures that support the associate experience

  • Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk to the company

  • Act as role model and champion for Capital One’s Values

  • Participate in internal projects which improve processes that require partnership with cross functional teams and integrative problem-solving skills

Basic Qualifications

  • At least 5 years of Human Resources, Legal or Risk Management experience

  • At least 5 years of client management experience

  • At least 3 years of people management experience

Preferred Qualifications

  • Bachelor’s Degree or Military experience

  • At least 7 years of experience working in a team corporate environment and collaborating with multiple stakeholders

  • At least 7 years of Human Resources experience, focused on employment investigations

  • At least 5 years of people management experience at the exempt level

  • SHRM-CP/SCP, PHR/SPHR, or related/similar certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.