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R125011 Posted 10/12/2021

Senior HR Associate - Medical Accommodations

Richmond , Virginia
  • Category Human Resources
  • Experience Sr. Associate
  • Primary Address Richmond, Virginia

Overview

West Creek 2 (12072), United States of America, Richmond, Virginia

Senior HR Associate - Medical Accommodations

We are searching for a dynamic individual with strong interpersonal skills to join our ADAAA and Medical Accommodation team.  The successful candidate will work directly with our associates and their leadership team in providing short term and long term ADA accommodations in accordance with Title I of the ADAAA.  This role requires exceptional communication and organizational skills, attention to detail, critical thinking skills along with a strong focus on the associate experience.   

Key Responsibilities: 

● Engage in the interactive process with associates requesting leave, modifications to assist in performing the essential functions of their jobs, ergonomic solutions, or other adjustments to aid in performing task and/or reassignment  

● Perform activities defined in the accommodation services and processes to ensure compliance with regulations and company policies in a timely manner  

● Demonstrate strong communication and organizational skills, superior attention to detail and ability to prioritize in a fast-paced environment 

● Ability to build strong relationships and influence others while working in a cross functional environment 

● Deliver on an excellent associate experience  

● Perform end-to-end case management for Title I cases; update system interactions, recommendation options, assess risk, resolve issues and escalate as appropriate  

● Participate in agile pods and activities; updating internal ADA Toolkit, training and other duties assigned by Team lead/Leave manager

● Able to drive projects and task to completion autonomously 

Basic Qualifications: 

● High School Diploma or GED  or equivalent certification 

● At least 1 year of Microsoft Office or Google Suite experience 

● At least 1 year of customer service experience

Preferred Qualifications: 

● Bachelor’s Degree  

● At least 1 year knowledge of federal and state disability laws regarding access for people with disabilities; specifically, ADA and FMLA 

● At least 1 year of experience in Benefits

● At least 1 year of experience in Human Resources

● Excellent customer service and communication skills, both verbal and in writing  

● Detail orientation with ability to problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment  

● Strong analytical and critical thinking skills 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
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  • Step 1 Apply

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  • Step 2 Screen and Schedule

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  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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