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Senior Director, Product Excellence

Location: New York, New York

Job ID R100491

Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.

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Benefits

Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.

  • Healthcare

    Medical • Dental
    Vision • Healthcare FSA
    Dependent Care FSA
    Health and Wellness Programs

  • 401(k) / Retirement Plans

    Employer Matching

  • Continuing Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Adoption Cost Benefit
    Maternity and Paternity Leave
    Back Up Child Care

  • Work/Life Balance

    Holidays
    Sick Days
    Paid time off
    Flex- time

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Associate Spotlights

  • The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.

    – Emma S., Product Manager

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Responsibilities

Job ID R100491 Updated date 09/16/2020
11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Director, Product Excellence

Senior Director, Product Excellence 

Capital One is the only founder-led Top 10 bank in the US. We offer industry-leading credit cards, checking accounts, savings accounts, brokerage accounts, car loans, home loans, and other financial products that are central to the way that more than 65 million people live every day.

The Senior Director of Product Excellence for the Commercial Bank’s B2B Payments team plays a critical role in achieving our goals. The B2B Payments team is responsible for all of the payables, receivables, and liquidity products used by clients as well as associate-facing tools and operations and sales support. 

The Product Excellence team is the backbone of how our team and products operate.  Responsible for analytics and training, as well as providing project management support, this is a highly collaborative role that ensures consistent strategy and standardization of tools and outputs. 


 

As a Product Excellence Leader you will:

  • Lead Product Excellence team and agenda across products

  • Ensure consistency and efficiency of routines, language, tools, and processes

  • Manage the product governance process

  • Lead team responsible for business case development, product monitoring and reporting, pricing model development, and product analytics

  • Provide project management for key initiatives 

  • Define and report on key performance indicators (KPIs) for our commercial products to measure success/failure

  • Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making

  • Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

  • Prioritize, negotiate and remove blockers to enable successful launch or optimization cycle

  • Serve as subject matter expert, contributing practitioner, and thought leader to teams

What we are looking for:

  • Experience leading Product Excellence methodology 

  • Proven experience in and passion for building and shipping great products

  • Creative problem solver who lives at the intersection of Human, Business, and Technology dimensions.  Deep fluency and experience in at least two of these dimensions, with solid understanding of the third.

  • Blend of both strategic and tactical thinking--someone who can identify and prioritize opportunities in highly ambiguous contexts, and then organize thematic work areas in deep detail, thus aligning long term vision with iterative execution

  • Strong quantitative background to support data-informed decision making

  • Collaborative, team player attitude with the ability to navigate and influence the organization

  • Exceptional communication skills--someone who is an engaging storyteller and is at ease presenting to executives.

  • Demonstrated experience leading project management teams 

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 8 years of experience in digital product management

Preferred Qualifications:

  • Bachelor’s Degree in Computer Science or Engineering

  • MBA or Master’s degree

  • At least 8 years of experience translating business strategy and analysis into consumer facing digital products

  • At least 8 years of experience in Agile product management

  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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