Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.
Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.
The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.– Emma S., Product Manager
ResponsibilitiesJob ID R88224 Updated date 11/25/2019
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
As a Product Manager on the Inbound Payments team, you will be accountable for working with our technology teams to bring the voice of the customer into our product features, ensure that features delivered are aligned with the intended business outcomes, and align work with our target architecture road map. Making a payment towards your credit card balance is one of the most fundamental yet critical touch-points we have with our customers. Given the importance of this interaction and the emotions inherently tied to it, there is significant opportunity to enhance our current infrastructure and improve our customer experience.
Specific responsibilities include, but are not limited to:
- Communicates the Payments Roadmap and Vision to the technology team
- Acts as the voice of the business and customer for the team
- Incorporates design thinking and analytics to inform product design
- Ensures a healthy backlog by regularly grooming intent with the team
- Prioritizes the Product Backlog to maximize on business and customer outcomes
- Defines acceptance criteria for work and accepts user stories
- Collaborates across teams and the Product Owner community
- Supports team with escalation and resolution of impediments
- Works directly with team and plays a key role in key Agile and SAFe ceremonies
- Bachelor’s Degree or military experience
- At least 1 year of working in an Agile methodology
- Bachelor’s Degree in Computer Science or Engineering
- MBA or Master’s degree
- 2+ years of experience translating business strategy and analysis into consumer facing digital products
- 2+ years of experience in Agile product management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).