Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.
General DescriptionJob ID: R103758 Updated date 01/28/2021
Capital One offers industry-leading credit cards, checking accounts, savings accounts, auto loans, and other financial products that are central to the way that more than 65 million people live every day. Making payments is integral to managing their money.
Capital One’s Enterprise Payments team is defining the roadmap that will enable the bank’s overall digital payments strategy, modernizing existing payment types and introducing the latest innovations. In an industry rooted in mainframe systems and batch processes, we are driving toward a cloud-based, API/microservice architected, real-time data environment. The world is moving toward faster payments and Capital One is not just ahead of the curve, but defining it. We are a tech-centric company and an innovation laboratory within the only founder-led, top 10 bank in the U.S.
The Sr. Associate Product Manager for the Enterprise Payments team plays a critical role in achieving our goals. This is a highly collaborative role, where the individual will work closely with a team of product managers as well partnering with designers, engineers, data scientists, operations, and business partners to transform the experience for all of our customers. Through this collaboration, the individual will shape the product strategy and then develop, launch, and enhance payments experiences that will meet the unique needs of our customers, ranging from consumer to small business to commercial personas across both lending and deposit products.
Your product forms a key cornerstone of Capital One’s payments experience – blending digital design with backend integration to provide our internal and external customers the ability to transact in real time with straight through processing. To fit the bill, you will need to have deep passion for Payments along with product-centric thinking that analyzes problems, develops simple and intuitive solutions and then, working with our agile teams, delivers those user experiences on the latest technologies. You’ll need to be equally comfortable navigating the development with our tech partners as you are communicating user experience, operational fulfillment, and risk with our business partners.
What will you do?
The successful candidate will flex between playing the Product Manager “exploration” role and the Product Owner “execution” role. You will leverage your design thinking skills to find creative and targeted solutions to our end users needs to create a game changing user experience in the Payments Industry. You will also have full Product Owner authority for a critical agile team to bring this UX to life, co-located with the team(s). You will own the following:
Work in a hands-on, collaborative environment with top designers, engineers, data scientists, and analysts to build breakthrough experiences and products
Participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
Work closely with business partners across the enterprise to ensure your product functionally solves their needs, in the agreed upon timelines for implementation
Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making
Partner with other PdMs and POs in performing prioritization of work based on product vision and use cases presented from across the enterprise.
Manage and groom the backlog of stories for assigned agile delivery teams.
Sit embedded with the tech team, working with them to resolve doubts and prioritize, negotiate, and remove blockers to orchestrate successful launch or optimization cycle
Serve as subject matter expert, contributing practitioner, and thought leader
What you'll need to be successfu:
Execution focused – Results-oriented with a "can do" attitude and a bias for action
Enthusiastic, knowledgeable and passionate around agile product management, with the goal of delivering breakthrough consumer experiences
Analytical problem solver who can clearly identify, analyze, and resolve issues as they arise
A high level of intellectual curiosity and comfort with ambiguity
Understanding of Scrum and/or Scaled Agile Framework process and best practices
Collaborative, team player attitude with the ability to navigate and influence the organization
Knowledge and some experience leveraging Design Thinking and Human Centered Design concepts to build elegant digital experiences to meet customer needs
Proven experience executing a transformational product strategy while successfully tackling ambiguity independently
Strong communication, facilitation, presentation, and interpersonal skills
Knowledge and passion for emerging technologies and how they are used to empower developers and businesses to deliver great products.
Ideally - electronic payments experience, with a passion for existing and emerging payment rails
At least 1 year of experience working with cross-functional teams to deliver consumer or commercial experiences and core product platforms that power those experiences
Design thinking proficiency
Familiarity with open APIs and/or AWS Cloud technologies
Bachelor’s Degree or military experience
At least 1 year of experience in digital product management
At least 1 year of experience in Agile development
Bachelor’s Degree in Computer Science or Engineering
2+ years of experience in Agile product management using Scrum and SAFe methodologies
MBA or Master’s degree
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about benefits.
A Look Into Associate Life
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