Overview

Locations: VA - Richmond, United States of America, Richmond, Virginia

Senior Associate, Monitoring, Process, & Governance

This Senior Associate role is a key performer in the Governance, Risk Intelligence, and Documentation (GRID) team within the Retail Risk Office. Through governance, guidelines and forums, the team promotes best practices and discipline aimed at ensuring the Retail Risk Office is well-managed and provides the value expected by first and second line of defense partners. While Business Risk Officers (BROs) within the Risk Office work directly with the lines of business, GRID defines the methodology and process used across the BRO teams as they manage risks, events, metrics, and reporting.

The other primary functions of the team for the Retail Risk Office includes governance and support for event and issue management, fulfillment of data request and reporting intent. Utilizing tools such as Tableau, the team provides reports and analysis ranging from weekly risk management reports to quarterly Risk Oversight Committee materials. GRID ensures the quality of information maintained in, and reported out of, Fuse/PRIME, Capital One’s risk management system of record.

This position partners with 1st and 2nd lines of defense for the governance and oversight of events and issue management. This will include staying abreast of 2nd line requirements, acting as a SME with respect to those requirements and keeping our 1st line partners up to date as changes occur.  This role also requires proficiency in the creation and use of Google sheets and slides.

Responsibilities:

• Role includes the quality review prior to approval of events and issues

• Build partnerships with multiple first line teams to influence changes in methodology and training for event and issue governance

• Be recognized as a go to GRID team member for event and issue governance

• Tracking and updating process documentation and procedures

• Resolve or escalate impediments as needed

• Support team with overall governance, reporting and change management

• Identify and escalate event and issue trends

Basic Qualifications:

• High School diploma, GED, or equivalent certification

• At least 1 year of Risk Management experience

• At least 1 year of Process Management experience

Preferred Qualifications:

• Bachelor's Degree or military experience

• 3+ years of Risk Management experience

• 2+ years for Process Management experience

• 1+ years of experience working in an agile environment

• 3+ years of experience supporting, partnering and interacting with internal business clients

• Business Process Management (BPM) Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).