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Senior Associate, Content Producer

Job ID R77945 Updated date 07/12/2019 Location Richmond, Virginia; McLean, Virginia
West Creek 8 (12080), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, Content Producer

Our Content Marketing Team is looking for an experienced Producer with a passion for creating engaging digital experiences. The ideal candidate is a creative problem solver who can help develop custom content optimized for distribution across multiple channels including our website’s content hub, social media, display, online video and emerging channels.  

In this role you will help re-imagine and transform our digital marketing practices to enable great storytelling through relevant content, elevate the role of analytics in the creative development process and deliver flawless execution across multiple formats and points of distribution. Your purpose is to reinvent how creative development is achieved in a data and technology driven future state!

Key Responsibilities:

Production Management:

Identify the best possible production partner (internal and external partners) to deliver creative at the highest level of quality within timeline and budget.

Coordinate delivery of assets between creative and production teams to ensure the correct brand-compliant imagery and graphics are in use.

Act as “scrum master” for the Learn & Grow content hub, working with the Strategist, Product Manager and creative team to prioritize work, groom the publishing calendar and help identify when additional resources are needed to keep the team on schedule.

Manage the creative production process from start to finish with an eye towards improving our craft and applying learning and insights to improve the finished product.

Ensure all content is proofread, legal-approved, optimized for search engines, and aligns with brand identity.

Coordinate delivery of final produced work and confirm it’s created to specifications, archived as appropriate and that final files and component assets are uploaded to our DAM with the proper metadata.

Track usage rights and ensure proper licensing of stock and music.

Review production SOWs/contracts to ensure maximum flexibility in asset usage and route contracts for review through the proper channels. The ideal candidate has excellent negotiation skills and ability to see through the fine print.

Production Operations:

Establish best practices for creating high quality content across every channel and maximizing productions to output for different formats and points of distribution.

Work closely with our dynamic content distribution team to define specifications for upload of assets for dynamic creative.

Inspire the team with best-in-class examples and new formats/emerging channels.

Contribute to our list of go-to production partners and freelancers who understand the brand and our production model.

Basic Qualifications:

  • Bachelor's Degree or Military Experience

  • At least 4 years' experience in integrated video content production

  • At least 4 years' experience working with interdisciplinary teams including art directors, copywriters, strategists, analysts and product marketers

  • At least 2 years’ experience in video content production for digital or social distribution

Preferred Qualifications:

  • At least 3 years’ experience in financial services marketing or another highly regulated industry

  • Deep understanding of the process, equipment, software and skill sets needed to create video (animation/live action), photography, illustration and written content as well as some knowledge of website development and Content Management Systems.

  • Deep understanding of digital and social best practices for effective content

  • Understanding and experience with dynamic creative production processes and technologies (platforms like Jivox, RevJet, Evergage, flashtalking, etc.)

  • Experience with technical production oversight including website development, HTML5 display and email. Some understanding of web technologies and frameworks and how the content we create will be implemented.

  • Experience with Digital Asset Management (DAM) platforms and understanding of taxonomy and workflow for organizing and categorizing assets.  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).