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Salesforce Platform Engineer

Location Richmond, Virginia
Job ID R108019 Updated date 03/04/2021
West Creek 7 (12077), United States of America, Richmond, Virginia

Salesforce Platform Engineer

The Spring Salesforce Platform Engineer will own the execution of Spring marketing and partnership initiatives in Salesforce CRM and Marketing Cloud. This is a hands-on role in the ongoing technical maintenance and integrations of Spring Salesforce platforms while helping build and support the execution of our digital marketing and partnership programs. The candidate will drive the evolution of Salesforce business processes and ensure adherence to technical best-practices with the goal of increasing operational efficiency and scalability of our platforms.

Responsibilities:

  • Leads solution architecture/design discussions, develops work effort estimates for implementation and presents solutions for new Spring Salesforce CRM and Marketing Cloud initiatives;

  • Executes development and advanced configuration activities in SFMC including email content, AMPscript, Journeys, segmentations, suppressions and data filters;

  • Executes development and advanced configuration activities in CRM including custom objects and fields, dashboards, reports,  workflows, automations, and triggers;

  • Structures and implements marketing tests to drive optimization (e.g., test creative, copy, audience segments, triggers, etc.);

  • Supports change management (release) process to develop and implement new applications and update existing applications.

  • Works with business and technology partners to identify, define, interpret and clarify scope of CRM and Marketing Cloud integrations;

  • Collaborates with Business Insights and Integrations teams to support new and existing CRM and Marketing Cloud data sets, audience requests and ad-hoc analyses;

  • Manages email deliverability, database hygiene, subscription management and compliance with opt-in laws and regulations in Marketing Cloud;

  • Coordinates with Enterprise Technology, Email Governance, and Privacy teams to ensure compliance with and document adherence to Capital One policies.

  • Provides training, coaching and real-time support for issues relating to Salesforce CRM and Marketing Cloud for Partnerships and Marketing teams;

  • Drives evolution of Spring CRM by working closely with Partnership teams to understand and solve friction points in existing sales and account management processes;

  • Works closely with Marketing team to optimize marketing automation processes and campaign management best practices in Marketing Cloud;

  • Identifies data gaps within CRM and Marketing Cloud, works to improve data hygiene and develops documentation of current processes and roadmap for future enhancements.

Basic Qualifications:

  • Bachelor’s Degree

  • At least 5 years of experience in Salesforce development

  

Preferred Qualifications:

  • Salesforce Certified Developer or Salesforce Certified Administrator certification

  • 3+ years of experience with Salesforce Event streaming, monitoring and alerting

  • 3+ years of experience with Salesforce DX and CI/CD

  • 3+ years working with Apex classes and Visualforce pages

  • 3+ years of experience with Flows and Process builder

  • 3+ years of experience with Github or other version control

  • 3+ years of experience in an Agile and DevOps environment

  • 3+ years of experience testing software applications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.