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Risk Manager

Location Richmond, Virginia
Job ID R102275 Updated date 10/29/2020
West Creek 3 (12073), United States of America, Richmond, Virginia

Risk Manager

Job Description:

Operational Risk Management (ORM) continues to be a top area of focus for Capital One and the financial services industry overall.  The skills and experience required in this area are some of the most sought after in the market today. Here at Capital One, ORM enables partners to make well-informed business decisions relating to operational risk which helps safeguard our customers, communities and company. 

Capital One is seeking a self-organized and driven Manager to join the Scenario Analysis (SA) team within Operational Risk Management (ORM) in the second line-of-defense. The SA team is a highly visible team responsible for coordinating first- and second-line subject matter experts (SMEs)nto define hypothetical risk events (natural disaster, cyber attack, fraud, etc.) and assess the likelihood and impact via interviews and workshops. This is a transformative time for the SA team as virtually all aspects of the SA Program are being re-designed and enhanced to more closely integrate with Capital One annual stress test (CCAR) and enterprise risk management programs.

The Scenario Manager is responsible for owning the end-to-end Scenario Analysis workshop estimation process with an emphasis on partnership and leading teams and brings strong ownership and governance to process execution. Candidates should enjoy facilitating team discussions and working with a wide range of stakeholders and are comfortable working on a small, specialized team of subject matter experts.

The ideal candidate brings strengths in the following areas:

Communication: written communications are easily understood by both internal and external stakeholders; strong in-person presence; will be responsible for engaging with and facilitating a wide range of stakeholders across various business groups and executive levels

Teamwork: individual SME in the workshop estimation process while also supporting the SA team in other aspects of SA process and risk management

Customer Focus: strong relationship manager who prefers to achieve results in a collaborative and minimally disruptive way for customers and stakeholders; represents Voice Of the Customer (VOC) as a key part of decision making

Problem Solving: recommends practical solutions that meet business and internal partner needs to ensure high quality, efficiency, and strong governance

Key Responsibilities: 

Ownership of the Scenario Analysis workshop estimation process

Coordination of multiple activities across wide range of first- and second-line stakeholders

Independent planning and management of various scenario activities across SA team

Gather data and reporting; perform initial analysis or potentially evaluate data provided by team analysts

Design and implement internal governance processes

Support ongoing Audit and exam requests

Drive process improvements across existing risk programs and processes which enhance quality and efficiency

Collaborate effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, CCAR, Compliance, Business Risk Offices, etc. to achieve objectives

Test controls and track issues

Basic Qualifications:

Bachelor’s degree or Military Experience

At least 3 years of Financial Service experience

At least 3 years' experience working with internal business customers

At least 1 year of experience with process redesign and process management frameworks

At least 1 year working within Agile framework

Preferred Qualifications:

At least 5 years of Risk Management, Audit, or Compliance experience

Six Sigma or Business Process Management (BPM) certification

PMP Certification or Masters Certificate of Project Management (CPM)

At least 2 years experience leading cross-functional projects

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.