Overview

West Creek 7 (12077), United States of America, Richmond, Virginia

Risk Manager, Process and Controls (Sales Practices and Conduct Risk Monitoring)

Do you like working in the spotlight? Are you ready to work on the front line of a top 10 Bank? Can you build relationships as well as develop and implement innovative solutions? As a Risk Manager at Capital One you’ll be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable.

Risk Managers at Capital One are also highly motivated Risk Management professionals with excellent organizational and communication skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.

Responsibilities:

- Engage with various lines of business within the Retail Bank division including banking operations and staff functions such as HR as well as other areas of Risk Management. 

- Proactively conduct targeted customer, associate, and operational monitoring activities (e.g., Sales Practice, Conduct Risk, Customer Complaints) designed to analyze associate trends to provide appropriate oversight and insights for various leaders within the Retail Bank division. 

- Effectively synthesize monitoring results, data and trends for Retail Risk review (e.g., monthly reporting, quarterly review meetings). Communicate complex results and implications, while incorporating different perspectives into deliverables.

- Support ad-hoc data requests for analysis as well as engagement with Audit, second line of defense testing engagements, and regulator requests.

- Collaborate with other Business Risk Offices to understand trends and themes across the enterprise.

- Provide timely feedback, on-the-job training and coaching to direct reports. Help team members grow their careers. Maintain an open, inclusive and trusting team environment.

Basic Qualifications:

- Associate’s Degree or military experience, or or at least 3 years of banking experience 

- At least 1 year of Financial Services Risk Management Experience

- At least 1 year of Project Management experience

- At least 2 years of Process Management experience

- At least 5 years of experience supporting, partnering, and interacting with internal business clients

Preferred Qualifications:

- 5 years of Project or Process Management experience leading cross functional projects and programs in Risk

- 3 years of People Management experience

- 3 years of Financial Services risk management experience

- Ability to set direction, manage expectations and lead cross-functional teams

- 2 years of Agile Methodology Experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).