Product Manager

West Creek 6 (12076), United States of America, Richmond, Virginia

Product Manager

The successful candidate will flex between playing the Product Manager “exploration” role and the Product Owner “execution” role. You will leverage your design thinking skills to find creative and targeted solutions to our end users needs as we bring autonomy and self-service to the Identity Platform.

The ideal candidate is imaginative, collaborative, and truly excited to enable our Users, Builders & Contributors to shape the future of identity experiences for Capital One applications & products.

 

In this role you will:

• Rely on user-centered design and lean product principles to capture customer needs to prioritize feature & service delivery for the Identity Platform’s Consumers and business-to-business (B2B) clients

• Own the vision for Platform self-service, community contribution & the strategic roadmap to get us there

• Author and track Objectives & Key Results (OKRs) for our self-service experiences to motivate, inspire and bring strategic transparency to our organization

• Participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

• Act as the integration lead to drive adoption & usage of identity services across all businesses

• Balance qualitative & quantitative data to uncover opportunities, track product performance, and drive decision making

• Evangelize the Platform vision, strategy and offerings to our users, partners, and customers via digital and physical channels

 

Characteristics to succeed in this role:

• Strategic: You are comfortable navigating between the big ideas and execution realities to create an achievable plan that drives progression

• Analytical: You seek data and derive insights from this data to drive strategy

• Articulate: You can communicate complex ideas clearly, both the why and the what. Your manager and other stakeholders understand the purpose and the plan. Your team is in sync and aligned

• Leadership: You are able to rally people of different disciplines behind a shared vision of the future. You are also able to coach others and be a mentor in product development.

• Open-minded: You have your own perspective and methodology. But this does not prevent you from trying new things. Ultimately you are curious and believe in continual learning and evolution

• Action-Oriented: You have an urgency to progress, you try things, and sometimes you fail. But you apply those learning to move forward

Basic Qualifications

• Bachelor’s Degree or military experience

• At least 3 year of experience in product management

• At least 3 year of experience in Agile Software Delivery

Preferred Qualifications

• MBA

• Experience managing a B2B Platform as a service, a consumer online service, retail or other e-commerce industry

• Working knowledge of Fraud, Cyber & Identity technologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).