Category Process and Project Management
Experience Sr. Associate
Primary Address Richmond, Virginia
OverviewLocations: VA - Richmond, United States of America, Richmond, VirginiaProcess Manager
As a Senior Associate Process Manager on the Performance Enablement and Knowledge (PEAK) team, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager Associate will play a key role in delivering processes and insights that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.
We are seeking a dedicated, disciplined, professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams in US Card to ensure we are mitigating risk while providing the best customer experience possible to our customers.
Sustain a Well-Managed/process-driven environment
Collect, analyze and measure process data, to initiate sustainable practices and provide meaningful insight on business strategies
Create and validate processes that will support well-managed data solutions, tools, and capabilities to enable self-service frameworks for our customers
Remediate process breakdowns through solving complex problems
Meet regularly with partners to review process performance and discuss improvement opportunities with the right stakeholders
Collaborate on broader process change initiatives and represent department interests; may participate in cross-functional project teams, including projects driven by other parts of the organization
Partner with the business to provide consultancy and translate the business needs to design and develop tools, techniques, metrics, and dashboards for process insights and data visualization
Leverage effective communication through written, verbal and presentation skills across multiple levels
Bachelor’s Degree, military, or equivalent work experience
At least 1 year of experience in Microsoft Office or G Suite
At least 1 year of experience in at least one scripting language (Python, R, Spark, SQL)
At least 1 year of experience utilizing a business intelligence visualization tool
At least 1 year of experience in Business Process Management, Project Management, or Risk Management
Master’s Degree OR Military, OR equivalent work experience
At least 2 years of experience in at least one scripting language (Python, R, Spark, SQL)
At least 2 years of experience utilizing a business intelligence visualization tool
At least 2 years of experience working within process management and improvement methodologies – Agile OR Lean OR Six Sigma
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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