Skip to main content
R124945 Posted 10/13/2021

Principal Operations Associate

Richmond , Virginia
  • Category Operations
  • Experience Principal Associate
  • Primary Address Richmond, Virginia

Overview

West Creek 5 (12075), United States of America, Richmond, Virginia

Principal Operations Associate

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops  role may be the role for you! You must be within 100 miles driving distance from our Capital One hub in Richmond, VA.

As a Principle Associate of Process Management, you will own the end-to-end payment experience for a high value retail partnership, flawlessly executing process improvements and new initiatives that improve business efficiency and customer experience. You will develop and enhance well-managed processes while collaborating with key stakeholders to drive results that have a direct impact on the company’s bottom line and customer experience. You will monitor data trends to ensure the desired outcomes are achieved and install reassess key performance indicators as necessary to drive improved process performance over time.

We are seeking a dedicated, disciplined, process professional who thrives in a team environment and is passionate about process improvement. This individual will have demonstrated the ability to improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence internal and external partners. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic and agile environment are essential to succeeding in this role. This individual must display strong leadership aptitude and the ability to drive and motivate peers, functional partners and suppliers to deliver flawless execution of our customer promise.

General Responsibilities:

  • Own end-to-end payment experience for customers within portfolio

  • Act as liaison between the bank and retail partner while handling any escalated issues in a timely manner

  • Effectively manage existing processes and continually improve, streamline and simplify

  • Create and validate new business processes

  • Ensure process documentation is kept accurate and up-to-date

  • Manage mail remittance vendor relationship and ensure adherence to contractual obligations

  • Proactively mitigate risk and quickly escalate and socialize issues with impacted business partners

  • Track monthly and annual budget vs actual costs within process area

  • Analyze metrics used to measure efficiency and effectiveness

  • Analyze trends in data, identifying nuances and potential issues and driving path to resolution

  • Act deliberately and with desired customer outcomes being of utmost priority

  • Provide subject matter expertise on processes in support of projects and change initiatives

  • Ensure customer payments are processed timely and accurately in accordance with Reg Z, which will occasionally mean supporting the process outside of normal business hours as processing issues arise

Work at Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions

  • A reliable private internet connection that is not supplied by use cellular data (hot spot) 

    • Cable or fiber connections are preferred 

    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here.  To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. 

    • Sustained ability to maintain latency less than 250 ms in voice calls is required

  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

    • A private network is password protected where you have ownership or line of sight to every device on the network

  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate 

  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. 

Candidates must live within 100 miles driving distance of one of the hub locations based in Richmond, VA.

Basic Qualifications:

  • At least 2 years of experience in Process or Project management       

  • At least 1 year of experience with Microsoft Office or Google Suite

Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • Business Process Manager (BPM) Certification

  • At least 2 years of experience in Business Management   

  • At least 2 years of experience in Relationship Management  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options

Engineering

  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 436 Jobs

Technology

  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 539 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 6 Jobs

Product

  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 350 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 64 Jobs

Cyber

  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 49 Jobs

Design

  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 83 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 172 Jobs

Cafe

  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 32 Jobs

Audit

  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 12 Jobs

Finance

  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 87 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 45 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 19 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 151 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 62 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 15 Jobs

Brand

  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 27 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 25 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 95 Jobs

Operations

  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 83 Jobs

Legal

  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 18 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

*Required Field