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Principal Communications Associate, Technology

Job ID R74054 Updated date 04/23/2019 Location Richmond, Virginia; Vienna, Virginia
West Creek 4 (12074), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Communications Associate, Technology

Capital One’s Technology Organization is looking to hire the very best talent and create an environment for them to thrive and do the best work of their lives. As Principal Communications Associate, you’ll be partnering with internal stakeholders, leaders and the broader Tech Communications team to develop and deliver on communications strategies that support our efforts to dramatically transform our Tech talent, culture and technology environment, with a focus on the customer…in this case, the technology end user.  As a Principal Communications Associate, you will work with End User Technology Product and Service Owners to understand areas of need, and build communications strategies and plans designed to increase user adoption and engagement on new and existing productivity tools that enable users to collaborate whenever they like, wherever they are.

You should have:

  • A collaborative spirit combined with a passion for creating the best possible experience for your teammates and customers.

  • Excellent communication skills, a way with words.

  • A passion for making content effective yet compelling, and the way that continues to evolve in the digital age.

  • Agility in a constantly changing environment, including the ability to diagnose problems and drive appropriate solutions.

  • Expertise in communicating new or changes to existing technologies, processes, and/or tools.

You should be:

  • A tenacious problem solver, working with internal customers to understand intent and goals to deliver communications that meet their needs.

  • Comfortable using various technologies, platforms and channels to deliver superior content experiences.

  • Focused on details, while quickly and creatively solving problems.

  • Highly collaborative, and inquisitive about how our services, processes and teams work.

  • Highly organized, while comfortably juggling multiple projects and priorities.

  • A “yes” person – always leading with yes, considering what’s possible without getting hung up on what’s probable.

  • Experienced in crafting communications for various audiences using different “voices” to represent your customer.

Responsibilities

  • Partner closely with Product and Service owners, SMEs and cross-functional partners to develop and implement a range of strategies and creative solutions to reach key target audiences in support of changes to the technology user experience.

  • Write and edit communications from a range of internal sources, demonstrating an ability to employ different styles and voices.

  • Ensure that communications tell an articulate, consistent story, providing the right context and level of detail.

  • Drive and/or collaborate with appropriate internal partners on marketing, communication, and engagement activities that support technology users.

  • Apply user-experience design and data-driven methodologies to create breakthrough, integrated experiences for our associates.

  • Build and maintain relationships with the Tech organization and internal communications partners to share best practices.

  • Utilize social computing platforms and graphics packages to create a media-rich communications experience for a diverse set of audiences.

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 3 years of experience crafting communications in support of leaders and teams

Preferred Qualifications:

  • Bachelor’s Degree in English, Bachelor’s Degree in Communications, or Bachelor’s Degree in Journalism

  • At least 1 year of experience crafting communications for senior leadership.

  • At least 1 year of experience in instructional design, technical writing, or technology user communications.

  • At least 1 year of experience in HTML and design software packages.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).