Overview

West Creek 1 (12071), United States of America, Richmond, Virginia

Principal Associate, Communications - U.S. Card Campaigns

We’re seeking a natural storyteller and connector to join the U.S. Card Communications team who will be responsible for building communication campaign strategies on behalf of our U.S. Card business strategy narrative. Through a multi-channel approach, you’ll inform and engage associates across the organization and help them stay connected to our business priorities. You will have line of sight across all of our top of house U.S. Card-wide communication channels, dig deep into our business strategy to build out campaign efforts that best connect our associates to their role in driving it, proactively fuel our communication team’s editorial calendar with engaging collateral of mass relevance to all U.S. Card associates, and measure your performance and impact through analysis of communications metrics.

To deliver these campaigns, you will partner closely with: 

• Our Head of U.S. Card Communications to partner on top of house communications and messaging in support of our President of U.S. Card

• Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms

• Our Executive Communicators to capture strategic wins coming from our local business segments that can help us tell the larger U.S. Card strategy story 

• The U.S. Card Future of Work team and their efforts to tell the story about our path forward as a hybrid company

• Numerous U.S. Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them 

You will have the opportunity to frequently see your work showcased to an internal audience of more than 15,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel. 

RESPONSIBILITIES

• Build a communications narrative & campaigns strategy that connects our associates to the future of U.S. Card

• Manage events from ideation through production, including executive meetings, virtual town halls, speaking engagements and special events.

• Partner with Chief of Staff, HR, local teams, and others to drive a monthly process for collecting records, milestones and accomplishments across the business.

• Draft communications, news stories and other communications to support the President of Card and other horizontal communications needs such as Future of Work. 

• Contribute to and organize the editorial calendar for U.S. Card-wide communications, strategically allocating and spacing out stories based on theme alignment

• Partner closely with all teammates to determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing

• Plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates

• Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms, as needed

REQUIREMENTS

• Outstanding communication and presentation skills, both written and verbal

• Experience with project and/or process management

• Strong writing and story-telling skills with sound editorial judgment

• The ability to distill complex content into clear, concise and engaging communications

• Proficient at creating communication cascades within matrixed organizations

• Excellent influencing and negotiation skills

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

• A track record of consistently acting with urgency as needed

• Strong customer-orientation and proven track record of collaborative work relationships

BASIC QUALIFICATIONS

• Bachelor’s Degree or military experience

• At least 3 years of experience as a communications specialist or journalist

PREFERRED QUALIFICATIONS

• Bachelor of Arts in Communications, Marketing, English or Journalism

• 3-5 years of experience as a communications specialist

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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