Skip to main content
R150733 Posted 07/26/2022

Principal Associate, Communications - U.S. Card Campaigns

Richmond, Virginia | New York, New York | Wilmington, Delaware | McLean, Virginia
  • Category Marketing and Communications
  • Experience Principal Associate
  • Primary Address Richmond, Virginia


West Creek 1 (12071), United States of America, Richmond, Virginia

Principal Associate, Communications - U.S. Card Campaigns

We’re seeking a natural storyteller and connector to join the U.S. Card Communications team who will be responsible for building communication campaign strategies on behalf of our U.S. Card business strategy narrative. Through a multi-channel approach, you’ll inform and engage associates across the organization and help them stay connected to our business priorities. You will have line of sight across all of our top of house U.S. Card-wide communication channels, dig deep into our business strategy to build out campaign efforts that best connect our associates to their role in driving it, proactively fuel our communication team’s editorial calendar with engaging collateral of mass relevance to all U.S. Card associates, and measure your performance and impact through analysis of communications metrics.

To deliver these campaigns, you will partner closely with: 

  • Our Head of U.S. Card Communications to partner on top of house communications and messaging in support of our President of U.S. Card

  • Our Creative & Design team to help elevate our stories and campaigns through digital and multimedia platforms

  • Our Executive Communicators to capture strategic wins coming from our local business segments that can help us tell the larger U.S. Card strategy story 

  • The U.S. Card Future of Work team and their efforts to tell the story about our path forward as a hybrid company

  • Numerous U.S. Card stakeholder teams including Chiefs of Staff, HR and others to better understand the communication needs of our associates so that you can curate the most appropriate content and stories for them 

You will have the opportunity to frequently see your work showcased to an internal audience of more than 15,000 associates while working side-by-side with smart, talented people who will challenge you to grow and excel. 


  • Build a communications narrative & campaigns strategy that connects our associates to the future of U.S. Card

  • Manage events from ideation through production, including executive meetings, virtual town halls, speaking engagements and special events.

  • Partner with Chief of Staff, HR, local teams, and others to drive a monthly process for collecting records, milestones and accomplishments across the business.

  • Draft communications, news stories and other communications to support the President of Card and other horizontal communications needs such as Future of Work. 

  • Contribute to and organize the editorial calendar for U.S. Card-wide communications, strategically allocating and spacing out stories based on theme alignment

  • Partner closely with all teammates to determine the most appropriate storytelling medium for stories and then supporting their creation through to publishing

  • Plan and prepare effective and engaging internal communications that educate, inform, connect with and inspire leaders and associates

  • Evaluate performance of communications based on metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging and feedback mechanisms, as needed


  • Outstanding communication and presentation skills, both written and verbal

  • Experience with project and/or process management

  • Strong writing and story-telling skills with sound editorial judgment

  • The ability to distill complex content into clear, concise and engaging communications

  • Proficient at creating communication cascades within matrixed organizations

  • Excellent influencing and negotiation skills

  • Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

  • A track record of consistently acting with urgency as needed

  • Strong customer-orientation and proven track record of collaborative work relationships


  • Bachelor’s Degree or military experience

  • At least 3 years of experience as a communications specialist or journalist


  • Bachelor of Arts in Communications, Marketing, English or Journalism

  • 3-5 years of experience as a communications specialist

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options


  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 770 Jobs


  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 866 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 10 Jobs


  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 281 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 93 Jobs


  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 18 Jobs


  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 95 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 184 Jobs


  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 34 Jobs


  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 12 Jobs


  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 72 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 74 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 24 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 128 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 33 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 16 Jobs


  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 31 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 48 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 84 Jobs


  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 67 Jobs


  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 12 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Marketing and Communications, Richmond, Virginia, United StatesRemove
  • Marketing and Communications, New York, New York, United StatesRemove
  • Marketing and Communications, Wilmington, Delaware, United StatesRemove
  • Marketing and Communications, McLean, Virginia, United StatesRemove

*Required Field