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R124942 Posted 10/13/2021

Principal Associate - Associate Engagement and Communications, US Card

Richmond , Virginia | McLean , Virginia
  • Category Marketing and Communications
  • Experience Principal Associate
  • Primary Address Richmond, Virginia


West Creek 8 (12080), United States of America, Richmond, Virginia

Principal Associate - Associate Engagement and Communications, US Card

Our Card Platforms, Data & Machine Learning (PDML) team is at the heart of innovation at Capital One. The PDML team develops and manages the critical platforms that support our Card business, as well as the models and machine learning capabilities to deliver real-time, intelligent experiences for our customers and our business. This important work requires an incredible team of high-performing talent. In this role, you will influence the PDML culture with engagement events and communications that support continued innovation, transformation and growth for the business. 

We’re looking for a communicator who can bring fresh, bold ideas to the table for connecting team members in new ways and creating meaningful communications and ‘moments that matter’ to promote associate engagement and drive value for the business. 


  • Manage team events from ideation through production, including All Hands meetings and special events.

  • Partner with Chief of Staff, HR, local teams, and others to develop and promote PDML-wide volunteer and engagement campaigns.

  • Draft communications, newsletters, news stories, message campaigns and other communications to support team strategies. 

  • Execute communications to support Diversity, Inclusion and Belonging - to include associate storytelling, DIB events, and more while leveraging enterprise tools and resources.. 

  • Build a culture of appreciation and recognition through appreciation events, Pulse articles, local newsletter features, and video storytelling. 

  • Build connection and engagement across the Product community within Card and in partnership with Enterprise product teams.

  • Serve as an integral member of the Card Communications team.

A typical day in the life of this role would include things like:

  • Draft a news story to highlight the latest big win our team delivered for the business.

  • Work with our graphics design team to finalize creatives for a team-wide volunteer campaign.

  • Meet with our Card Communications Production team to plan out the editorial calendar of campaigns and stories for the next quarter and negotiate competing priorities as needed. 

  • Work with internal partners and external vendors to ensure the next All Hands meeting goes off smoothly.

  • Participate in the PDML Diversity, Inclusion and Belonging Advisory Council to identify storytelling opportunities.

You’ll need to wear many hats including:

  • Journalist and storyteller: You go after the news and have excellent writing skills, with the ability to translate complicated issues into a clear point of view, and create a compelling, concise and well-written narrative.

  • Creative wiz: You know how to create communications and campaigns that grab attention and get results. 

  • Problem-solver: You understand intent and goals for a project, develop plans to meet those needs, and relentlessly pursue options to deliver results.

  • Project Leader: You’re detailed- and process-oriented and adeptly manage several projects and initiatives at once. You have relentlessly high standards and attention to the smallest details.

  • Juggler: You don’t get overwhelmed or flustered easily. You reprioritize as needed to adjust with changing business needs, and take action with urgency as appropriate.

  • Valued partner: You have a proven track record of collaborative work relationships and you thrive in a matrixed environment.

  • Team player: You are highly motivated and willing to roll up your sleeves and get the job done, even in situations where the work is outside of the scope of your respective role. 

You’ll love your job THE MOST if you:

  • Are passionate and care about the associate experience and making this a destination team and a great place to work 

  • Want to be part of changing banking for good

Basic Qualifications:

  • Bachelor’s degree or military experience

  • At least 3 years of communications experience

Preferred Qualifications:

  • Bachelor’s degree in communications, marketing/public relations, English or journalism

  • At least 3 years managing multiple projects simultaneously

  • At least 1 year of experience in HR, associate experience, or associate engagement roles

  • Experience working effectively with multiple constituents, including peers, executive management, senior management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
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  • Step 2 Screen and Schedule

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  • Step 3 Interview(s)

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  • Step 4 Decision

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  • Healthy Body, Healthy Mind

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