Principal Associate, ACH File Processing
Category Commercial Banking
Experience Principal Associate
Primary Address Richmond, Virginia
OverviewWest Creek 5 (12075), United States of America, Richmond, VirginiaPrincipal Associate, ACH File Processing
The ACH Operations team in Retail Bank Enterprise Payments Operations is seeking an experienced, highly motivated process and people manager with excellent communication skills. The ideal candidate will have a strong background in ACH as well as people management, with experience leading multiple teams across different geographical sites.
This individual needs to enjoy problem solving, collaborating, and cultivating high performing teams. This role will manage two teams within ACH Operations handling very distinct functions within the ACH workflow. The individual will work closely with other ACH Operations people managers as well as with partners and stakeholders throughout the organization. Interested candidates should have a drive to improve processes and mitigate risk, with superior problem-solving skills, strong business judgment and effective written and oral communication skills.
Demonstrate strong people leadership skills. Effectively lead and manage team(s) across multiple sites, including; New York and Virginia. Focus on continuous development of self and team.
Manage the daily operations of the team(s)
Build a highly engaged and inclusive culture across operational boundaries
Build relationships and effectively influence Business Partners (e.g., Treasury Management, Product Management and Sales leaders within Capital One Bank) to define and drive process improvements, and partner effectively across other lines of business (e.g. Credit Card, Consumer Bank, Financial Services, etc.)
Collaborate to deliver on requirements of industry / regulation standards to critical business processes, including adherence to guidelines and standards that are compliant to Capital One Bank’s governance framework.
Build and maintain appropriate metrics, quality assurance, and capacity planning to identify and mitigate operational risk exposures and drive process excellence within the business
Analyze organizational and process issues related to ACH operations and identify opportunities to improve efficiency.
Provide frequent reports and updates to Commercial Operations leadership. Including appropriate and timely escalation of issues, SLA misses, violations, etc.
Schedule: Monday - Friday, 11:00 AM - 8 PM EST. Must remain on-call until 11 PM every other week.
Bachelor's Degree or Military Experience
At least 5 years of Financial Services experience
AAP (Accredited ACH Professional) designation
1+ year of experience in People Leadership
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
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Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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